Шаблоны WhatsApp Flows JSON и предпросмотр

{
  "version": "7.3",
  "screens": [
    {
      "id": "CONTACT",
      "title": "Your details",
      "layout": {
        "type": "SingleColumnLayout",
        "children": [
          {
            "type": "TextHeading",
            "text": "Tell us about you"
          },
          {
            "type": "TextBody",
            "text": "It takes less than a minute. We only use these details to reply to your request."
          },
          {
            "type": "TextInput",
            "name": "full_name",
            "label": "Full name",
            "input-type": "text",
            "required": true
          },
          {
            "type": "TextInput",
            "name": "company",
            "label": "Company",
            "input-type": "text",
            "required": false
          },
          {
            "type": "TextInput",
            "name": "email",
            "label": "Email",
            "input-type": "email",
            "required": true
          },
          {
            "type": "TextInput",
            "name": "phone",
            "label": "Mobile number",
            "input-type": "phone",
            "required": true,
            "helper-text": "Include the country code, for example +971"
          },
          {
            "type": "Footer",
            "label": "Continue",
            "on-click-action": {
              "name": "navigate",
              "next": {
                "type": "screen",
                "name": "NEEDS"
              },
              "payload": {}
            }
          }
        ]
      }
    },
    {
      "id": "NEEDS",
      "title": "Your request",
      "terminal": true,
      "success": true,
      "layout": {
        "type": "SingleColumnLayout",
        "children": [
          {
            "type": "RadioButtonsGroup",
            "name": "interest",
            "label": "What are you interested in?",
            "required": true,
            "data-source": [
              {
                "id": "demo",
                "title": "A product demo"
              },
              {
                "id": "pricing",
                "title": "Pricing"
              },
              {
                "id": "partnership",
                "title": "Partnership"
              },
              {
                "id": "other",
                "title": "Something else"
              }
            ]
          },
          {
            "type": "Dropdown",
            "name": "timeline",
            "label": "When do you start?",
            "required": true,
            "data-source": [
              {
                "id": "now",
                "title": "Right away"
              },
              {
                "id": "one_three",
                "title": "In 1 to 3 months"
              },
              {
                "id": "later",
                "title": "Later this year"
              },
              {
                "id": "exploring",
                "title": "Just exploring"
              }
            ]
          },
          {
            "type": "RadioButtonsGroup",
            "name": "call_time",
            "label": "Best time to call",
            "required": false,
            "data-source": [
              {
                "id": "morning",
                "title": "Morning"
              },
              {
                "id": "afternoon",
                "title": "Afternoon"
              },
              {
                "id": "evening",
                "title": "Evening"
              }
            ]
          },
          {
            "type": "TextArea",
            "name": "message",
            "label": "Message",
            "required": false,
            "helper-text": "Anything we should know before we call"
          },
          {
            "type": "OptIn",
            "name": "marketing_opt_in",
            "label": "Send me product news and offers on WhatsApp. I can reply STOP at any time.",
            "required": false
          },
          {
            "type": "Footer",
            "label": "Send request",
            "on-click-action": {
              "name": "complete",
              "payload": {
                "full_name": "${screen.CONTACT.form.full_name}",
                "company": "${screen.CONTACT.form.company}",
                "email": "${screen.CONTACT.form.email}",
                "phone": "${screen.CONTACT.form.phone}",
                "interest": "${form.interest}",
                "timeline": "${form.timeline}",
                "call_time": "${form.call_time}",
                "message": "${form.message}",
                "marketing_opt_in": "${form.marketing_opt_in}"
              }
            }
          }
        ]
      }
    }
  ]
}

Вставьте его в редактор Flow в WhatsApp Manager или загрузите через Flows API. Замените примерный URL политики конфиденциальности на свой. Эти шаблоны работают без эндпоинта данных, поэтому data_api_version и routing_model им не нужны.

{
  "messaging_product": "whatsapp",
  "recipient_type": "individual",
  "to": "<CUSTOMER_PHONE_NUMBER>",
  "type": "interactive",
  "interactive": {
    "type": "flow",
    "header": {
      "type": "text",
      "text": "Talk to our team"
    },
    "body": {
      "text": "Share a few details and the right person will contact you within one business day."
    },
    "action": {
      "name": "flow",
      "parameters": {
        "flow_message_version": "3",
        "flow_token": "<UNIQUE_FLOW_TOKEN>",
        "flow_id": "<FLOW_ID>",
        "flow_cta": "Get in touch",
        "flow_action": "navigate",
        "flow_action_payload": {
          "screen": "CONTACT"
        }
      }
    }
  }
}

Интерактивное сообщение можно отправить только в течение 24-часового окна обслуживания клиента. Чтобы начать диалог самостоятельно, прикрепите Flow к одобренному шаблону сообщения с кнопкой Flow.