Powered by BroadNet Technologies
One platform for customer messaging, campaigns and conversations
Reach customers on WhatsApp, SMS, RCS, voice, Messenger, Instagram, Telegram and email. Run campaigns, answer every conversation from one shared inbox, automate with chatbots and AI agents, and connect it all through one API, on BroadNet's own operator network.
- SMS
- RCS
- Voice
- Messenger
- Telegram
Your team workspace
- Shared inbox
- Campaigns
- Chatbots and AI agents
- API and webhooks
- Reports
- Delivered
- Read
- Replied
- In business since
- 2003
- Enterprises served
- 60,000+
- Operators and aggregators connected directly
- 1,000+
- Member
- GSMA
Start from the job you need done
- MarketingSend consented campaigns with approved templates and see delivery and replies per channel.
- Customer supportBring WhatsApp, Instagram, Telegram and email conversations into one inbox your agents share.
- DevelopersOne REST API for every channel, delivery webhooks, SMPP and an MCP server for AI agents.
- ResellersSell every channel under your own brand, with sub-accounts, your own prices and a reseller API.
See the workspace your team will use
These views mirror the live OmniChannels.ai dashboard. Names, numbers and messages are sample data.
- Channel
- WhatsApp Telegram Email SMS
- Audience
- Spring offer — opted-in customers.xlsx
- Approved template
spring_offer_ar_en- Schedule
- Thu 10:00, recipient time zone
Upload an opted-in list, pick an approved template, preview it, then send now or on a schedule.
Search conversations
- LLayla H.09:42Perfect, thank you!
- DDaniel R.09:31Do you ship to Riyadh?
- SSara K.09:12Booking confirmed for Friday
- OOmar F.08:57Invoice request — March
- Hi, is my order #4821 out for delivery?
- Yes — it left our Dubai hub this morning. You'll get a tracking link shortly.
- Perfect, thank you!
Each channel has its own tab; agents reply with text, media, templates and attachments from one place.
Category
Hello {{1}}, your appointment is confirmed for {{2}}. Reply here if you need to reschedule.
Submitted for Meta review
Build WhatsApp templates with variables, media and buttons, preview them on a phone, and track approval.
- Submitted48,200 · 100%
- Delivered46,950 · 97%
- Read38,120 · 79%
- Replied6,480 · 13%
- WhatsApp52%
- SMS21%
- Email12%
- Telegram9%
- Instagram6%
Show as table
| Submitted | 48,200 |
|---|---|
| Delivered | 46,950 |
| Read | 38,120 |
| Replied | 6,480 |
Filter by date, channel and campaign, then export the detailed report as CSV.
What happens to every message
From consent to the report your manager reads, each step is visible in the workspace.
Consent
Import only contacts who opted in, and honour opt-outs on every channel.
Template
Write the message and, for WhatsApp, submit the template for Meta review.
Send
Launch now or schedule by time zone; duplicates are filtered before sending.
Delivered and read
Receipts come back per message: sent, delivered, read or failed with a reason.
Reply and assign
Replies land in the shared inbox where an agent takes ownership.
Report
Summary and detailed reports show what each campaign and channel achieved.
Every channel your customers use
Send, receive and report on all of them from one workspace and one API. Each channel has its own page with what it does best and what to plan for.
Channel names and logos belong to their owners. Meta, Google and operator approval rules still apply per channel and country.
| Channel | Status | Best for |
|---|---|---|
| WhatsApp Business API | Available | Campaigns, notifications, OTP, commerce and two-way support |
| SMS | Available | OTP, alerts and reach on every mobile phone, over direct operator routes |
| RCS | Available | Branded, verified messages with rich cards and buttons, with SMS fallback |
| Voice | Available | Voice OTP, IVR, outbound calls and AI voice agents |
| Facebook Messenger | Available | Page conversations, chatbots and opted-in updates |
| Available | Direct-message support and social selling | |
| Telegram | Available | Broadcasts and conversations with opted-in followers |
| Available | Campaigns and replies from your own verified sender | |
| Push notifications | Available | App alerts sent through the same API |
One API for every channel
Send SMS, WhatsApp, RCS, Messenger, Instagram, Telegram, email and push from the same REST API, with one bearer token and one delivery-status webhook.
- About 330 documented endpoints, with an OpenAPI 3.1 spec
- TypeScript SDK, plus examples in cURL, Python, PHP and more
- SMPP 3.4 over TLS for high-volume SMS
- An MCP server so AI agents can send and track messages
curl -X POST https://api.broadnet.me/sms/sendSms -H "Authorization: Bearer $BROADNET_TOKEN" -H "Content-Type: application/json" -d '{
"senderId": "OmniDemo",
"destinationNumber": "971500000000",
"message": "Your verification code is 482913",
"messageType": "TEXT"
}'Resell every channel under your own brand
Agencies, telecom resellers and software companies use OmniChannels.ai as their own messaging platform. You keep the customer and the margin. We run the network, the routes and the engineering behind it.
- White-label console, reports and invoices on your domain
- A sub-account per client, each with its own credit, sender IDs and rate card
- Your own retail prices, with a margin view per account
- A reseller API for accounts, top-ups and reporting
Coverage at a glance
Operator routes listed in our coverage guides, by region. Each country guide shows the operators, whether the route is direct, the regulator and the indicative SMS price.
- Middle East and North Africa47 operator routes · 17 countries
- Europe52 operator routes · 15 countries
- Asia47 operator routes · 14 countries
- Africa54 operator routes · 18 countries
- Latin America29 operator routes · 9 countries
- North America7 operator routes · 2 countries
- Oceania6 operator routes · 2 countries
Show as a table
| Region | countries | operator routes |
|---|---|---|
| Middle East and North Africa | 17 | 47 |
| Europe | 15 | 52 |
| Asia | 14 | 47 |
| Africa | 18 | 54 |
| Latin America | 9 | 29 |
| North America | 2 | 7 |
| Oceania | 2 | 6 |
Free SMS, WhatsApp and RCS tools
Count SMS segments, build WhatsApp links and QR codes, preview templates, clean phone lists and decode delivery reports. Free, no sign-up, and everything runs in your browser.
- SMS character and segment counterCount SMS characters and segments live, see GSM-7 vs Unicode, and fix characters that force Unicode.Open tool
- WhatsApp link generatorBuild a wa.me click-to-chat link with a pre-filled message, number validation and UTM tracking.Open tool
- WhatsApp QR code generatorCreate a WhatsApp QR code with logo, contrast check and PNG, SVG or printable card downloads.Open tool
- Phone number formatter, validator and list cleanerConvert numbers to E.164, validate them, detect mobiles and clean bulk lists for SMS and WhatsApp.Open tool
- SMS and WhatsApp Message Templates90 SMS, WhatsApp and RCS templates by industry and use case, including Ramadan, Eid and White Friday.Open tool
- Messaging ROI Calculator: SMS vs WhatsAppCompare SMS and WhatsApp cost, cost per conversion and ROI by country, volume and use case.Open tool
Why teams choose a BroadNet-backed platform
Infrastructure we own, not a reseller layer
OmniChannels.ai is built by BroadNet Technologies, in business since 2003, with direct connections to more than 1,000 operators and aggregators and more than 60,000 enterprises served.
Arabic and English from day one
Templates, campaigns and replies work in Arabic, including right-to-left previews, alongside English and other languages.
People you can talk to
Onboarding is guided by our team: account verification, templates, integration and go-live checks.
Clear about costs
We itemise platform, channel and Meta charges separately, so you can see what each part costs.
From first call to live campaigns
Timing depends on Meta verification and your integration scope; we agree a plan in discovery.
- 1
Discovery
We map your channels, markets, volumes and team workflow.
- 2
Verify accounts
Connect your WhatsApp Business account, sender IDs and social pages.
- 3
Configure and integrate
Set up templates, agents, routing and any API or CRM connection.
- 4
Test consent and delivery
Send test messages and confirm receipts, opt-outs and reports.
- 5
Go live
Launch your first campaign with our team watching delivery with you.
Questions buyers ask us
Which channels can I use?
WhatsApp Business API, SMS, RCS, voice, Facebook Messenger, Instagram, Telegram, email and push notifications. You can use them from the workspace, the API, or both, and set fallbacks between them.
Is this the official WhatsApp Business API?
Yes. BroadNet is an official Meta Business Solution Provider. You connect your own WhatsApp Business account through Meta's sign-up flow, then send Meta-approved templates and reply inside the service window.
Do you have an API?
Yes. One REST API covers every messaging channel, with delivery webhooks, SMPP for high-volume SMS, a TypeScript SDK and an MCP server for AI agents. The documentation is public, and an engineer sets up your test access.
Can I resell OmniChannels.ai under my own brand?
Yes. Resellers get a white-label console on their own domain, sub-accounts for each client, their own retail prices and margin, prepaid or postpaid billing, and a reseller API.
Do you offer a free trial?
We set up test access and a live demo on your use case instead of a self-serve trial, because WhatsApp, RCS and sender IDs need verification before production sending.
How is pricing structured?
Costs are itemised: a platform fee, optional agent seats, and per-message or per-minute charges by channel and country. Meta's WhatsApp charges are shown separately. We send a quote for your volumes.
Tell us what you need to connect
A specialist will walk you through the workspace with your channels, markets and volumes in mind.