Gate change
Gate change for flight [Flight] to [City]: please go to gate [Gate]. Boarding starts at [Time].
- View boarding pass
1 SMS segments · GSM-7 · 87 characters
RCSTransactionalTravel and hospitality · Service outage and delays
Flight delay RCS template (transactional)
Send it as soon as a new departure time is confirmed. Passengers get the new time and gate before they head to the airport or gate, and can open rebooking options without queuing at the desk.
Preview
Your brand
Flight [Flight] to [City] is delayed. New departure time: [Time] from gate [Gate]. We are sorry for the wait; your meal voucher is ready in the app.
- View boarding pass
- Rebooking options
Variables are highlighted. Replace them with your own values before sending.
Flight [Flight] to [City] is delayed. New departure time: [Time] from gate [Gate]. We are sorry for the wait; your meal voucher is ready in the app.
Buttons: View boarding pass · Rebooking options
SMS fallback of the same text: 1 segment(s) in GSM-7. GSM-7 fits 160 characters in a single SMS, or 153 per segment when the message is split. Counts treat each [Placeholder] as text of similar length; check the final message once your real values are in.
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
[Flight] | Flight number | SG 214 |
[City] | Destination city | London |
[Time] | New estimated departure time | 16:45 |
[Gate] | Departure gate, or "to be confirmed" | B7 |
Category and compliance notes
Transactional RCS: send from a verified brand agent; phones without RCS need an SMS fallback, so keep a short plain-text version ready.
Promotional sending hours differ by country, and some regulators also set Ramadan hours.Sender ID rules by countryPlan the send time
Variations
Alternative versions of the same message, following the same channel rules.
Flight cancelled
We are sorry: flight [Flight] to [City] on [Date] has been cancelled. Choose a new flight or request a refund below.
- Rebooking options
- Request refund
- Contact us
1 SMS segments · GSM-7 · 110 characters
Shorter version
Flight [Flight] to [City] is delayed. New departure: [Time], gate [Gate].
- View boarding pass
- Rebooking options
1 SMS segments · GSM-7 · 65 characters
How to use this template
- 1
Copy the text
Copy the message and its suggested replies.
- 2
Build the rich message
Add an image, card or carousel and the suggestions in the RCS card builder.
- 3
Prepare the SMS fallback
Keep a plain-text version for phones without RCS, with the same opt-out where needed.
- 4
Send from a verified agent
Send through a verified RCS brand agent, with automatic fallback to SMS.
Questions about this template
What happens if the recipient's phone has no RCS?
The message falls back to SMS. Sent as plain text, this template is 1 SMS segment(s) in GSM-7, without the suggested replies.
Is this promotional or transactional RCS?
Transactional. It relates to something the customer already has, such as an order, booking or account.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.