The team and company behind OmniChannels.ai
OmniChannels.ai is the business messaging platform of BroadNet Technologies, a messaging and telecom company headquartered in Dubai and in business since 2003. Here is who we are, what the platform does, where our offices are and how it fits with the other BroadNet websites.
Short answer
OmniChannels.ai is not a separate company. It is the business messaging platform of BroadNet Technologies, headquartered in Dubai, in business since 2003, with 15 offices across the Middle East, Europe, Asia, North America and Australia. BroadNet serves more than 60,000 enterprises, connects directly to more than 1,000 operators and aggregators, and holds ISO/IEC 27001:2022, ISO/IEC 27018, ISO 9001:2015 and ISO 22301 certifications and a SOC 2 Type II attestation.
Where OmniChannels.ai fits in BroadNet
BroadNet Technologies runs several websites, each for a different job. If you are looking for customer messaging, campaigns or a shared inbox, you are in the right place. The others cover the rest of the group's work.
BroadNet Technologies
Messaging and telecom company headquartered in Dubai, in business since 2003, and operator of each site below
- This websiteomnichannels.ai
Business messaging and voice: campaigns, a shared inbox and channel connections for WhatsApp, SMS, RCS, voice, Messenger, Instagram, Telegram and email.
- broadnet.meThe corporate group: carrier telecom infrastructure, A2P SMS aggregation and operator connectivity.
- broadnet.aiEnterprise AI: knowledge engines and AI agents, available as an optional add-on to OmniChannels.ai.
- dialerbee.comDedicated dialer and contact centre software. Its voice capabilities are also offered as the OmniChannels.ai voice channel.
What OmniChannels.ai does
The platform brings the channels your customers already use into one workspace, so marketing, support and technical teams work from the same place. Each product page shows what is available today, what is on request and what is an add-on.
- WhatsApp Business API onboarding through Meta Embedded Signup, as an official Meta Business Solution Provider.
- Campaigns on WhatsApp, SMS, RCS, voice, Messenger, Telegram and email, with list upload, preview, scheduling and duplicate filtering.
- Voice as a channel: voice OTP, multilingual IVR, AI voice agents, dialers and call campaigns on the same BroadNet voice platform as DialerBee, with pricing on request.
- One shared inbox for WhatsApp, SMS, Messenger, Instagram, Telegram and email, with assignment, tags and handover from chatbots and AI agents.
- Chatbots and AI agents in Arabic and English that answer, take actions and hand over to your team.
- One REST API, webhooks, SMPP and an MCP server for AI agents, with public developer documentation.
- A white-label reseller programme with sub-accounts, your own prices and a reseller API.
How we work with customers
We say what is available and what is not
Every capability on this site is labelled as available, on request, an add-on or on the roadmap, so you can plan with facts instead of promises.
Costs are itemised
Quotes list platform charges, message charges and taxes separately, and show Meta's WhatsApp charges apart from ours, so you can see where each amount comes from.
Consent comes first
The platform is built for messaging people who have agreed to hear from you. During onboarding we walk you through templates, sender details and opt-in before your first campaign.
Arabic and English from the start
The platform supports Arabic and English, so teams in the Gulf and elsewhere can work in the language their customers use.
Company facts
Use these facts when writing about OmniChannels.ai and BroadNet. They match what BroadNet publishes about itself.
Company facts- Product name
- OmniChannels.ai
- Confirmed
- Operated by
- BroadNet Technologies LLC
- Confirmed
- In business since
- 2003
- Confirmed
- Headquarters
- Suite 1711, Al Manara Tower, Business Bay, Dubai, United Arab Emirates
- Confirmed
- Offices
- 15 offices: Dubai (headquarters), Beirut, Cairo, Amman, Doha, Riyadh, Seef (Bahrain), Istanbul, Pune, Milan, Valletta, London, Matawan (New Jersey), Singapore and Perth
- Confirmed
- Certifications
- ISO/IEC 27001:2022, ISO/IEC 27018, ISO 9001:2015, ISO 22301, SOC 2 Type II; GDPR compliant
- Confirmed
- Memberships
- GSMA (Associate Member since 2015), MEF, Carrier Community (Platinum Member), ITW Global Leaders' Forum
- Confirmed
- Enterprises served
- More than 60,000 worldwide
- Confirmed
- Operator connections
- Direct connections to more than 1,000 operators and aggregators
- Confirmed
- Licensing
- Licensed in every country where we operate
- Confirmed
- Product type
- Business messaging platform: campaigns, shared inbox and channel APIs
- Confirmed
- Platform languages
- Arabic and English
- Confirmed
- Sales
- sales@omnichannels.ai
- Confirmed
- General and privacy enquiries
- info@omnichannels.ai
- Confirmed
- Customer support
- support@omnichannels.ai
- Confirmed
Certifications and memberships
Independent standards and industry bodies BroadNet works with. Certificates can be checked in the IAF CertSearch database, and audit reports are shared under NDA.
- Certified
ISO/IEC 27001:2022
Information security management
- Certified
ISO/IEC 27018
Protection of personal data in the cloud
- Certified
ISO 9001:2015
Quality management
- Certified
ISO 22301
Business continuity management
- Attested
SOC 2 Type II
Security and availability controls, audited over time
- Compliant
GDPR
EU General Data Protection Regulation, with a data processing agreement
- In progress
GSMA SAS-SM
Security accreditation for subscription management
- Member
GSMA
Associate Member since 2015
- Member
MEF
Mobile Ecosystem Forum
- Platinum Member
Carrier Community
Global carrier and wholesale community
- Member
ITW Global Leaders' Forum
International telecoms leadership forum
Our offices
Our headquarters are in Dubai, with teams across the Middle East, Europe, Asia, North America and Australia.
DubaiHeadquarters
United Arab Emirates
Suite 1711, Al Manara Tower, Business Bay
+971 4 456 7768
Beirut
Lebanon
5th floor, Minkara Building, Clemenceau Street
+961 1 366 490
Riyadh
Saudi Arabia
1st floor, Office 12, Al-Burj Building, Takhassusi Street, Al Rahmaniah
+966 53 336 5766
Doha
Qatar
Awqaf Al Misnad Building, Mohamed Bin Thani Street, PO Box 19117
+974 3151 0327
Seef
Bahrain
Al Moayyed Tower
+973 1756 8177
Cairo
Egypt
4th floor, Units 445 and 446, Business Square, Mall Trivium, Fifth Settlement
+20 105 034 4430
Amman
Jordan
Office 302, 3rd floor, Anwar Paris 2, Paris Street
+962 6 585 8558
Istanbul
Turkey
Beyoğlu
Pune
India
Office 108, 1st floor, Specialty Business Centre, Pune 411045
+91 20 6977 3333
Milan
Italy
Via Roberto Lepetit 8/10, 20124 Milan
+39 331 821 3239
Valletta
Malta
Valletta
+356 2015 7869
London
United Kingdom
+44 7772 177774
Matawan, New Jersey
United States
100 Matawan Road, Suite 325, Matawan, NJ 07747
1-866-SMS-SRVC
Singapore
Singapore
68 Circular Road #02-01, Singapore 049422
Perth
Australia
+61 478 582 032
Writing about OmniChannels.ai
How to write the name
Write OmniChannels.ai with a capital O, a capital C and the .ai ending. Please do not shorten it to Omni or write it as Omnichannels AI.
How to describe the relationship
Use "OmniChannels.ai, powered by BroadNet Technologies". OmniChannels.ai is a product brand of BroadNet, not a separate company or a reseller.
Using the logo
The logo pairs a blue infinity ribbon, showing conversations that flow between channels without end, with the lowercase wordmark "omnichannels.ai". Use the full-colour version on light backgrounds and the white-wordmark version on dark ones, without changing colours or proportions. Ask us for the files through the contact form.
Third-party names
WhatsApp and Instagram are trademarks of Meta Platforms, and Telegram is a trademark of its owner. Mentioning them describes the channels the platform connects to and does not mean those companies endorse OmniChannels.ai.
Questions about the company
Is OmniChannels.ai a separate company?
No. OmniChannels.ai is a product of BroadNet Technologies. BroadNet builds the platform and runs sales, onboarding and support.
Where is BroadNet based?
BroadNet Technologies is headquartered in Dubai, at Suite 1711, Al Manara Tower, Business Bay. It has 15 offices in total, in the UAE, Lebanon, Egypt, Jordan, Qatar, Saudi Arabia, Bahrain, Turkey, India, Italy, Malta, the UK, the USA, Singapore and Australia.
Which certifications does BroadNet hold?
BroadNet holds ISO/IEC 27001:2022 for information security, ISO/IEC 27018 for protecting personal data in the cloud, ISO 9001:2015 for quality management and ISO 22301 for business continuity, plus a SOC 2 Type II attestation. It operates in line with the GDPR, and its GSMA SAS-SM accreditation is in progress.
How is OmniChannels.ai different from broadnet.ai?
OmniChannels.ai covers messaging and voice channels, campaigns and the shared inbox. broadnet.ai covers enterprise AI, such as knowledge engines and AI agents. You can add BroadNet.ai services to OmniChannels.ai, but they are a separate add-on, not part of the base platform.
How is it different from DialerBee?
DialerBee is BroadNet's dedicated dialer and contact centre software. Everything it offers is also available as the voice channel of OmniChannels.ai, alongside WhatsApp, SMS, RCS and the other channels: voice OTP, multilingual IVR, AI voice agents, predictive and other dialers, call recording and your own SIP trunks. Voice is set up with the account team and priced on request.
Does BroadNet run its own SMS connectivity?
Yes. BroadNet is a telecom messaging company with SMS operator connectivity, and OmniChannels.ai sends SMS over that infrastructure. Coverage for your countries is confirmed during discovery.
Which languages do you work in?
The platform supports Arabic and English. This website is also available in French, Spanish, German, Portuguese, Turkish and Simplified Chinese.
How do I contact the press or partnership team?
Use the contact form and choose Partnership for reseller and partner enquiries, or Other for press and media. You can also email info@omnichannels.ai, or sales@omnichannels.ai for sales.
See the platform for yourself
Book a live demo with a BroadNet specialist and see campaigns, the shared inbox and delivery reports in action.