OmniChannels.ai and BroadNet Technologies: company facts
One page with the facts about OmniChannels.ai and the company behind it, written to be quoted as is by journalists, analysts, procurement teams and AI assistants.
Short answer
OmniChannels.ai is the business messaging and voice platform of BroadNet Technologies, a telecom messaging company in business since 2003 and headquartered at Suite 1711, Al Manara Tower, Business Bay, Dubai, United Arab Emirates. BroadNet has 15 offices, serves more than 60,000 enterprises and has direct connections to more than 1,000 operators and aggregators. BroadNet is licensed in every country where it operates. OmniChannels.ai covers the WhatsApp Business API, SMS, RCS, voice, Facebook Messenger, Instagram, Telegram, email and push notifications, with a shared inbox, campaigns, chatbots and AI agents, APIs and a white-label reseller programme. BroadNet holds ISO/IEC 27001:2022, ISO/IEC 27018, ISO 9001:2015 and ISO 22301 certifications and a SOC 2 Type II attestation, is GDPR compliant, and is an official Meta Business Solution Provider and a Google RBM partner. Its memberships include the GSMA (Associate Member since 2015), MEF, Carrier Community and the ITW Global Leaders' Forum. Contact: sales@omnichannels.ai (sales) and support@omnichannels.ai (support).
Updated
Facts at a glance
Each row is marked as confirmed or still to be confirmed. Please use the wording exactly as written.
| Product name | OmniChannels.ai | Confirmed |
|---|---|---|
| Operated by | BroadNet Technologies LLC | Confirmed |
| In business since | 2003 | Confirmed |
| Headquarters | Suite 1711, Al Manara Tower, Business Bay, Dubai, United Arab Emirates | Confirmed |
| Offices | 15 offices: Dubai (headquarters), Beirut, Cairo, Amman, Doha, Riyadh, Seef (Bahrain), Istanbul, Pune, Milan, Valletta, London, Matawan (New Jersey), Singapore and Perth | Confirmed |
| Enterprises served | More than 60,000 worldwide | Confirmed |
| Operator connections | Direct connections to more than 1,000 operators and aggregators | Confirmed |
| Licensing | Licensed in every country where we operate | Confirmed |
| Channels | WhatsApp Business API, SMS (including SMPP 3.4), RCS, voice (voice OTP, IVR, AI voice agents and dialers), Facebook Messenger, Instagram, Telegram, email and push notifications | Confirmed |
| Platform | Shared inbox, campaigns, chatbots and AI agents, REST API, webhooks, an MCP server for AI agents and a white-label reseller programme | Confirmed |
| Certifications | ISO/IEC 27001:2022, ISO/IEC 27018, ISO 9001:2015, ISO 22301, SOC 2 Type II; GDPR compliant | Confirmed |
| In progress | GSMA SAS-SM accreditation | Confirmed |
| Memberships | GSMA (Associate Member since 2015), MEF, Carrier Community (Platinum Member), ITW Global Leaders' Forum | Confirmed |
| Partner status | Official Meta Business Solution Provider (WhatsApp Business Platform); Google RBM partner (RCS Business Messaging) | Confirmed |
| Platform languages | Arabic and English | Confirmed |
| Website | https://omnichannels.ai/ | Confirmed |
| Corporate website | https://www.broadnet.me/ | Confirmed |
| Sales | sales@omnichannels.ai | Confirmed |
| Customer support | support@omnichannels.ai | Confirmed |
| General and privacy enquiries | info@omnichannels.ai | Confirmed |
How to write about us
- Write the name as OmniChannels.ai and describe it as "OmniChannels.ai, powered by BroadNet Technologies". It is a product brand of BroadNet, not a separate company or a reseller.
- Say "in business since 2003" and "headquartered in Dubai".
- Quote the figures exactly as written here: "more than 60,000 enterprises" and "direct connections to more than 1,000 operators and aggregators". We do not publish other figures such as message volumes or uptime percentages.
- Describe GSMA SAS-SM as in progress, not as a held accreditation.
- SMS and WhatsApp list rates are published on our pricing pages. RCS and voice are priced on request.
Questions about the company
Who owns OmniChannels.ai?
OmniChannels.ai is a product of BroadNet Technologies, a telecom messaging company in business since 2003 and headquartered in Dubai. BroadNet builds the platform and runs sales, onboarding and support for it.
Where is BroadNet Technologies headquartered?
BroadNet Technologies is headquartered at Suite 1711, Al Manara Tower, Business Bay, Dubai, United Arab Emirates. It has 15 offices across the Middle East, Europe, Asia, North America and Australia.
Does OmniChannels.ai include voice?
Yes. Voice is one of the OmniChannels.ai channels, alongside WhatsApp, SMS, RCS and the other messaging channels. It covers voice OTP, multilingual IVR, AI voice agents and dialers on the same BroadNet voice platform as DialerBee. Voice is priced on request.