With order reference
Your return pickup for order [Order ID] is booked for [Date], [Time window]. Please pack the item in its original packaging and attach the return label.
- Change time
- Cancel pickup
1 SMS segments · GSM-7 · 146 characters
RCSTransactionalLogistics and delivery · Order, booking and shipping
Return pickup booked RCS template (transactional)
Confirm a return collection as soon as the customer books it, and remind them to pack the item and print the label so the courier does not leave empty-handed.
Preview
Your brand
Your return pickup is booked for [Date], [Time window]. Please have the item packed and the return label ready.
- Change time
- Cancel pickup
Variables are highlighted. Replace them with your own values before sending.
Your return pickup is booked for [Date], [Time window]. Please have the item packed and the return label ready.
Buttons: Change time · Cancel pickup
SMS fallback of the same text: 1 segment(s) in GSM-7. GSM-7 fits 160 characters in a single SMS, or 153 per segment when the message is split. Counts treat each [Placeholder] as text of similar length; check the final message once your real values are in.
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
[Date] | Pickup date written the way your customers read dates | Tuesday 14 May |
[Time window] | Collection slot booked by the customer | 9am-1pm |
Category and compliance notes
Transactional RCS: send from a verified brand agent; phones without RCS need an SMS fallback, so keep a short plain-text version ready.
Promotional sending hours differ by country, and some regulators also set Ramadan hours.Sender ID rules by countryPlan the send time
Variations
Alternative versions of the same message, following the same channel rules.
Day-before reminder
Reminder: our courier will collect your return tomorrow, [Date], between [Time window]. Please have the parcel packed and labelled at the door.
- Change time
- Cancel pickup
1 SMS segments · GSM-7 · 139 characters
No label needed
Your return pickup is booked for [Date], [Time window]. No printer needed: the courier will bring the return label. Just pack the item securely.
- Change time
- Cancel pickup
- Return policy
1 SMS segments · GSM-7 · 140 characters
How to use this template
- 1
Copy the text
Copy the message and its suggested replies.
- 2
Build the rich message
Add an image, card or carousel and the suggestions in the RCS card builder.
- 3
Prepare the SMS fallback
Keep a plain-text version for phones without RCS, with the same opt-out where needed.
- 4
Send from a verified agent
Send through a verified RCS brand agent, with automatic fallback to SMS.
Questions about this template
What happens if the recipient's phone has no RCS?
The message falls back to SMS. Sent as plain text, this template is 1 SMS segment(s) in GSM-7, without the suggested replies.
Is this promotional or transactional RCS?
Transactional. It relates to something the customer already has, such as an order, booking or account.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.