Shorter version
Order [Order ID] arrives today between [Time window]. Track your driver live below.
- Track driver
1 SMS segments · GSM-7 · 79 characters
RCSTransactionalRetail and e-commerce · Order, booking and shipping
Out for delivery RCS template (transactional)
Send it on delivery day once the parcel is on the van. The delivery window and one-tap tracking help customers be home or reachable, which cuts failed first attempts and costly redeliveries.
Preview
Your brand
Your order [Order ID] is out for delivery today and should arrive between [Time window]. Please keep your phone nearby so the driver can reach you.
- Track driver
- Change delivery
Variables are highlighted. Replace them with your own values before sending.
Your order [Order ID] is out for delivery today and should arrive between [Time window]. Please keep your phone nearby so the driver can reach you.
Buttons: Track driver · Change delivery
SMS fallback of the same text: 1 segment(s) in GSM-7. GSM-7 fits 160 characters in a single SMS, or 153 per segment when the message is split. Counts treat each [Placeholder] as text of similar length; check the final message once your real values are in.
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
[Order ID] | Order number the customer will recognise | LS-20931 |
[Time window] | Expected delivery slot, written as a range | 2 PM and 5 PM |
Category and compliance notes
Transactional RCS: send from a verified brand agent; phones without RCS need an SMS fallback, so keep a short plain-text version ready.
Promotional sending hours differ by country, and some regulators also set Ramadan hours.Sender ID rules by countryPlan the send time
Variations
Alternative versions of the same message, following the same channel rules.
With driver details
Your order [Order ID] is on its way with [Driver] and should arrive between [Time window]. Your driver will call when nearby.
- Track driver
- Call driver
- Change delivery
1 SMS segments · GSM-7 · 119 characters
Safe place option
Your order [Order ID] arrives today between [Time window]. Will you be out? Tell us where the driver can safely leave it.
- Leave at door
- Leave with security
- Track driver
1 SMS segments · GSM-7 · 117 characters
How to use this template
- 1
Copy the text
Copy the message and its suggested replies.
- 2
Build the rich message
Add an image, card or carousel and the suggestions in the RCS card builder.
- 3
Prepare the SMS fallback
Keep a plain-text version for phones without RCS, with the same opt-out where needed.
- 4
Send from a verified agent
Send through a verified RCS brand agent, with automatic fallback to SMS.
Questions about this template
What happens if the recipient's phone has no RCS?
The message falls back to SMS. Sent as plain text, this template is 1 SMS segment(s) in GSM-7, without the suggested replies.
Is this promotional or transactional RCS?
Transactional. It relates to something the customer already has, such as an order, booking or account.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.