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SMSOTPLogistics and delivery · OTP and verification

Delivery confirmation code SMS template (OTP)

Send the code when the parcel is out for delivery, so only the person who holds the phone can sign for it. It protects high-value and prepaid parcels and settles “not received” disputes.

Preview

Your brand

[Courier]: Give code [Code] to the driver only when you receive parcel [Tracking]. Do not share it before delivery.

Variables are highlighted. Replace them with your own values before sending.

[Courier]: Give code [Code] to the driver only when you receive parcel [Tracking]. Do not share it before delivery.

109 characters in GSM-7, which is 1 SMS segment(s). GSM-7 fits 160 characters in a single SMS, or 153 per segment when the message is split. Counts treat each [Placeholder] as text of similar length; check the final message once your real values are in.

Variables explained

What to put in each variable, with an example value.

VariableWhat it isExample
[Courier]Courier or brand name matching the sender IDSwiftPost
[Code]One-time handover code, usually 4 to 6 digits4817
[Tracking]Tracking number of the parcel this code belongs toSP4829301AE

Category and compliance notes

OTP SMS: name the brand, state the expiry, never put the code inside a link and send from a sender ID registered for transactional or OTP traffic so it is delivered 24/7.

Promotional sending hours differ by country, and some regulators also set Ramadan hours.Sender ID rules by countryPlan the send time

Variations

Alternative versions of the same message, following the same channel rules.

  • Code first

    [Code] is your [Courier] delivery code for parcel [Tracking]. Give it to the driver only when you have the parcel in hand.

    1 SMS segments · GSM-7 · 116 characters

    Check length
  • With validity

    [Courier]: Your delivery code is [Code], valid today only for parcel [Tracking]. Share it with the driver at handover, never by phone or message.

    1 SMS segments · GSM-7 · 139 characters

    Check length
  • Anti-fraud warning

    [Courier]: Code [Code] confirms delivery of parcel [Tracking]. Our staff will never ask for it by phone. Only give it to the driver at your door.

    1 SMS segments · GSM-7 · 139 characters

    Check length

How to use this template

  1. 1

    Copy the text

    Copy the message and keep the brand name at the start so the recipient knows who is writing.

  2. 2

    Replace the placeholders

    Map each [Placeholder] to a field in your contact list or system, keeping the message short.

  3. 3

    Check length and encoding

    Paste the final text into the SMS counter to see the segments you will pay for.

  4. 4

    Send from a registered sender ID

    Use a sender ID registered for this traffic type in each destination country.

Questions about this template

How many SMS segments is this message?

1 segment(s): the text has 109 characters in GSM-7. GSM-7 fits 160 characters in a single SMS, or 153 per segment when the message is split.

Is this promotional or transactional SMS?

Transactional (OTP). One-time passcodes are delivered 24/7 and should use a sender ID registered for OTP or transactional traffic.

When can I send this message?

Any time. Transactional and OTP messages are delivered 24/7; time-of-day windows such as 07:00–21:00 in the UAE or 09:00–22:00 in Saudi Arabia apply to promotional traffic.

Is this template available in other languages?

Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.