Doctor follow-up needed
Hello {{1}}, your results from {{2}} are ready. {{3}} would like to discuss them with you, so please book a follow-up appointment.
10:24
- Book follow-up
- Open patient portal
130 / 1,024 characters
WhatsAppUtilityHealthcare · Account and status alert
Test results ready WhatsApp template (utility)
Send it when results are released to the patient portal. It tells patients they can view them without putting any medical data in WhatsApp, and drives secure logins instead of phone calls.
Preview
Your brand
Hello {{1}}, the results from your visit on {{2}} are now available. For your privacy, please view them by logging in to the patient portal.
10:24
- Open patient portal
Variables are highlighted. Replace them with your own values before sending.
Hello {{1}}, the results from your visit on {{2}} are now available. For your privacy, please view them by logging in to the patient portal.
Buttons: Open patient portal
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
{{1}} | Patient's first name | Rania |
{{2}} | Date of the visit or test | 8 October |
Category and compliance notes
Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.
Variations
Alternative versions of the same message, following the same channel rules.
Shorter version
Hello {{1}}, your results from {{2}} are ready to view in the patient portal.
10:24
- Open patient portal
77 / 1,024 characters
Collect in person
Hello {{1}}, the results from your visit on {{2}} are ready. Please collect them from reception at {{3}} with your ID.
10:24
- Get directions
118 / 1,024 characters
How to use this template
- 1
Copy the template
Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
- 2
Add sample values
Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
- 3
Submit it for approval
Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
- 4
Send it
Once approved, send it from your campaigns or trigger it from your systems over the API.
Questions about this template
Which WhatsApp category is this template?
Utility. It confirms or updates a specific order, account or booking. If you add an offer or a promotional link, Meta will recategorise it as marketing.
How long is this WhatsApp template?
The body has 140 characters of the 1,024 WhatsApp allows, with 2 variable(s) and 1 button(s).
Do I need opt-in to send this template?
Yes. WhatsApp requires opt-in before a business starts a conversation, including for utility messages such as order and account updates. Collect it at checkout or sign-up.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.