Shorter version
Booked: [Doctor], [Date] at [Time]. See you soon!
- Add to calendar
- Get directions
1 SMS segments · GSM-7 · 43 characters
RCSTransactionalHealthcare · Appointment reminder
Appointment booked RCS template for clinics (transactional)
Send it right after a patient books online or by phone. Calendar and directions buttons make it easy to save the appointment and find the clinic, which helps patients arrive on time.
Preview
Your brand
Your appointment is booked: [Doctor], [Date] at [Time], [Clinic address]. Add it to your calendar or get directions below.
- Add to calendar
- Get directions
- Reschedule
Variables are highlighted. Replace them with your own values before sending.
Your appointment is booked: [Doctor], [Date] at [Time], [Clinic address]. Add it to your calendar or get directions below.
Buttons: Add to calendar · Get directions · Reschedule
SMS fallback of the same text: 1 segment(s) in GSM-7. GSM-7 fits 160 characters in a single SMS, or 153 per segment when the message is split. Counts treat each [Placeholder] as text of similar length; check the final message once your real values are in.
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
[Doctor] | Doctor's name with title | Dr Sara Haddad |
[Date] | Appointment date | Tue 14 Oct |
[Time] | Appointment time | 10:30 AM |
[Clinic address] | Short address or branch name plus area | Al Noor Clinic, Jumeirah 1 |
Category and compliance notes
Transactional RCS: send from a verified brand agent; phones without RCS need an SMS fallback, so keep a short plain-text version ready.
Promotional sending hours differ by country, and some regulators also set Ramadan hours.Sender ID rules by countryPlan the send time
Variations
Alternative versions of the same message, following the same channel rules.
With what to bring
Your appointment with [Doctor] on [Date] at [Time] is confirmed. Please bring your ID, insurance card and any previous reports.
- Add to calendar
- Get directions
- Reschedule
1 SMS segments · GSM-7 · 121 characters
Rescheduled appointment
Your appointment has been moved: [Doctor], now on [Date] at [Time], [Clinic address].
- Add to calendar
- Get directions
- Reschedule again
1 SMS segments · GSM-7 · 77 characters
How to use this template
- 1
Copy the text
Copy the message and its suggested replies.
- 2
Build the rich message
Add an image, card or carousel and the suggestions in the RCS card builder.
- 3
Prepare the SMS fallback
Keep a plain-text version for phones without RCS, with the same opt-out where needed.
- 4
Send from a verified agent
Send through a verified RCS brand agent, with automatic fallback to SMS.
Questions about this template
What happens if the recipient's phone has no RCS?
The message falls back to SMS. Sent as plain text, this template is 1 SMS segment(s) in GSM-7, without the suggested replies.
Is this promotional or transactional RCS?
Transactional. It relates to something the customer already has, such as an order, booking or account.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.