Shorter version
Hello {{1}}, see you on {{2}} at {{3}} with {{4}}. Let us know if you can make it.
10:24
- Confirm
- Reschedule
82 / 1,024 characters
WhatsAppUtilityHealthcare · Appointment reminder
Appointment reminder WhatsApp template for clinics (utility)
Send it a day or two before the visit. Patients confirm or reschedule with one tap, and the reminder to bring ID and insurance card speeds up check-in at reception.
Preview
Your brand
Hello {{1}}, this is a reminder of your appointment with {{2}} on {{3}} at {{4}}, at our {{5}} branch. Please bring your ID and insurance card. Let us know if you can make it.
10:24
- Confirm
- Reschedule
Variables are highlighted. Replace them with your own values before sending.
Hello {{1}}, this is a reminder of your appointment with {{2}} on {{3}} at {{4}}, at our {{5}} branch. Please bring your ID and insurance card. Let us know if you can make it.
Buttons: Confirm · Reschedule
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
{{1}} | Patient's first name | Aisha |
{{2}} | Doctor's name with title | Dr Sara Haddad |
{{3}} | Appointment date | Tuesday 14 October |
{{4}} | Appointment time | 10:30 AM |
{{5}} | Branch or location name | Jumeirah |
Category and compliance notes
Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.
Variations
Alternative versions of the same message, following the same channel rules.
Video consultation
Hello {{1}}, your video consultation with {{2}} is on {{3}} at {{4}}. Please join a few minutes early from a quiet place, using the link in your patient app.
10:24
- Confirm
- Reschedule
157 / 1,024 characters
With cancel option
Hello {{1}}, your appointment with {{2}} is on {{3}} at {{4}}, at our {{5}} branch. If you can no longer attend, please tell us so we can offer the slot to another patient.
10:24
- Confirm
- Reschedule
- Cancel
172 / 1,024 characters
How to use this template
- 1
Copy the template
Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
- 2
Add sample values
Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
- 3
Submit it for approval
Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
- 4
Send it
Once approved, send it from your campaigns or trigger it from your systems over the API.
Questions about this template
Which WhatsApp category is this template?
Utility. It confirms or updates a specific order, account or booking. If you add an offer or a promotional link, Meta will recategorise it as marketing.
How long is this WhatsApp template?
The body has 175 characters of the 1,024 WhatsApp allows, with 5 variable(s) and 2 button(s).
Do I need opt-in to send this template?
Yes. WhatsApp requires opt-in before a business starts a conversation, including for utility messages such as order and account updates. Collect it at checkout or sign-up.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.