With processing time
Dear {{1}}, your application {{2}} for {{3}} has been received. Processing usually takes {{4}} working days. We will update you here.
10:24
- Track application
133 / 1,024 characters
WhatsAppUtilityGovernment and utilities · Account and status alert
Application received WhatsApp template (utility)
Send it as soon as an application is submitted. An instant acknowledgement with the reference number reassures applicants and reduces “did you get my application?” enquiries.
Preview
Your brand
Dear {{1}}, your application {{2}} for {{3}} has been received and is under review. We will notify you here when its status changes.
10:24
- Track application
Variables are highlighted. Replace them with your own values before sending.
Dear {{1}}, your application {{2}} for {{3}} has been received and is under review. We will notify you here when its status changes.
Buttons: Track application
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
{{1}} | Applicant's name | Ms Al Mansoori |
{{2}} | Application reference number | APP-2026-048213 |
{{3}} | Service or permit applied for | a building permit renewal |
Category and compliance notes
Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.
Variations
Alternative versions of the same message, following the same channel rules.
Documents missing
Dear {{1}}, your application {{2}} needs one more document before we can continue: {{3}}. Please upload it within {{4}} days.
10:24
- Upload document
125 / 1,024 characters
Application approved
Dear {{1}}, your application {{2}} for {{3}} has been approved. You can download your certificate from the app.
10:24
- Download certificate
111 / 1,024 characters
How to use this template
- 1
Copy the template
Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
- 2
Add sample values
Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
- 3
Submit it for approval
Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
- 4
Send it
Once approved, send it from your campaigns or trigger it from your systems over the API.
Questions about this template
Which WhatsApp category is this template?
Utility. It confirms or updates a specific order, account or booking. If you add an offer or a promotional link, Meta will recategorise it as marketing.
How long is this WhatsApp template?
The body has 132 characters of the 1,024 WhatsApp allows, with 3 variable(s) and 1 button(s).
Do I need opt-in to send this template?
Yes. WhatsApp requires opt-in before a business starts a conversation, including for utility messages such as order and account updates. Collect it at checkout or sign-up.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.