With card and time
Did you just try to pay [Amount] at [Merchant] with your card ending [1234] at [Time]? We have paused it to protect you. Please confirm.
- Yes, it was me
- No, block my card
1 SMS segments · GSM-7 · 128 characters
RCSTransactionalBanking and finance · Account and status alert
Suspicious payment check RCS template (transactional)
Trigger it when your fraud engine pauses a payment that looks unusual. Customers answer with a tap instead of calling, so genuine purchases go through quickly and fraudulent ones are stopped.
Preview
Your brand
Did you just try to pay [Amount] at [Merchant]? We have paused this payment to keep your account safe. Please confirm below.
- Yes, it was me
- No, block my card
Variables are highlighted. Replace them with your own values before sending.
Did you just try to pay [Amount] at [Merchant]? We have paused this payment to keep your account safe. Please confirm below.
Buttons: Yes, it was me · No, block my card
SMS fallback of the same text: 1 segment(s) in GSM-7. GSM-7 fits 160 characters in a single SMS, or 153 per segment when the message is split. Counts treat each [Placeholder] as text of similar length; check the final message once your real values are in.
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
[Amount] | Amount of the paused payment, with currency | USD 1,250.00 |
[Merchant] | Merchant name from the authorisation request | ElectroHub Online |
Category and compliance notes
Transactional RCS: send from a verified brand agent; phones without RCS need an SMS fallback, so keep a short plain-text version ready.
Promotional sending hours differ by country, and some regulators also set Ramadan hours.Sender ID rules by countryPlan the send time
Variations
Alternative versions of the same message, following the same channel rules.
With call option
We have paused a payment of [Amount] at [Merchant] because it looked unusual. Was it you?
- Yes, it was me
- No, block my card
- Call the bank
1 SMS segments · GSM-7 · 85 characters
New device sign-in
Did you just sign in to the [Bank] app from a new device in [City]? If not, we will lock access straight away.
- Yes, it was me
- No, lock my account
1 SMS segments · GSM-7 · 106 characters
How to use this template
- 1
Copy the text
Copy the message and its suggested replies.
- 2
Build the rich message
Add an image, card or carousel and the suggestions in the RCS card builder.
- 3
Prepare the SMS fallback
Keep a plain-text version for phones without RCS, with the same opt-out where needed.
- 4
Send from a verified agent
Send through a verified RCS brand agent, with automatic fallback to SMS.
Questions about this template
What happens if the recipient's phone has no RCS?
The message falls back to SMS. Sent as plain text, this template is 1 SMS segment(s) in GSM-7, without the suggested replies.
Is this promotional or transactional RCS?
Transactional. It relates to something the customer already has, such as an order, booking or account.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.