With agent phone
Hi {{1}}, your viewing of {{2}} is confirmed for {{3}}. {{4}} will meet you there and can be reached on {{5}} if you are running late.
10:24
- Get directions
- Reschedule
134 / 1,024 characters
WhatsAppUtilityReal estate · Appointment reminder
Property viewing confirmation WhatsApp template (utility)
Send it as soon as a viewing is booked. Naming the agent and the meeting point avoids lobby confusion, and the reschedule button keeps last-minute changes in the same chat.
Preview
Your brand
Hi {{1}}, your viewing of {{2}} is confirmed for {{3}}. Your agent {{4}} will meet you in the building lobby. Reply here if you need to change the time.
10:24
- Get directions
- Reschedule
Variables are highlighted. Replace them with your own values before sending.
Hi {{1}}, your viewing of {{2}} is confirmed for {{3}}. Your agent {{4}} will meet you in the building lobby. Reply here if you need to change the time.
Buttons: Get directions · Reschedule
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
{{1}} | Prospect's first name | James |
{{2}} | Property name or short address | 2-bed apartment, Marina Gate 1 |
{{3}} | Viewing date and time | Saturday 18 May at 11:00 |
{{4}} | First name of the agent who will meet them | Nadia |
Category and compliance notes
Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.
Variations
Alternative versions of the same message, following the same channel rules.
With documents to bring
Hi {{1}}, your viewing of {{2}} is confirmed for {{3}} with {{4}}. Please bring your ID, as building security may ask for it at reception.
10:24
- Get directions
- Reschedule
138 / 1,024 characters
Shorter version
Hi {{1}}, confirmed: viewing of {{2}} on {{3}} with {{4}}. See you in the lobby.
10:24
- Get directions
- Reschedule
80 / 1,024 characters
How to use this template
- 1
Copy the template
Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
- 2
Add sample values
Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
- 3
Submit it for approval
Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
- 4
Send it
Once approved, send it from your campaigns or trigger it from your systems over the API.
Questions about this template
Which WhatsApp category is this template?
Utility. It confirms or updates a specific order, account or booking. If you add an offer or a promotional link, Meta will recategorise it as marketing.
How long is this WhatsApp template?
The body has 152 characters of the 1,024 WhatsApp allows, with 4 variable(s) and 2 button(s).
Do I need opt-in to send this template?
Yes. WhatsApp requires opt-in before a business starts a conversation, including for utility messages such as order and account updates. Collect it at checkout or sign-up.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.