Shorter version
Welcome to [Hotel], [Name]! Room [Room] is ready. Wi-Fi: [Network] / [Password].
- Chat with reception
1 SMS segments · GSM-7 · 70 characters
RCSTransactionalTravel and hospitality · Welcome
Hotel arrival welcome RCS template (transactional)
Send it when the guest checks in or the room becomes ready. Wi-Fi details and breakfast times are the first things guests ask for, so sharing them up front frees your reception team.
Preview
Your brand
Welcome to [Hotel], [Name]! Your room [Room] is ready. Wi-Fi: [Network], password [Password]. Breakfast is served from 6:30 to 10:30 at [Restaurant].
- Late checkout
- Chat with reception
Variables are highlighted. Replace them with your own values before sending.
Welcome to [Hotel], [Name]! Your room [Room] is ready. Wi-Fi: [Network], password [Password]. Breakfast is served from 6:30 to 10:30 at [Restaurant].
Buttons: Late checkout · Chat with reception
SMS fallback of the same text: 1 segment(s) in GSM-7. GSM-7 fits 160 characters in a single SMS, or 153 per segment when the message is split. Counts treat each [Placeholder] as text of similar length; check the final message once your real values are in.
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
[Hotel] | Hotel name | Marina Bay Hotel |
[Name] | Guest's first name | Elena |
[Room] | Room number | 1204 |
[Network] | Wi-Fi network name | MarinaBay_Guest |
[Password] | Wi-Fi password | welcome2026 |
[Restaurant] | Venue where breakfast is served | Azure Restaurant, Level 1 |
Category and compliance notes
Transactional RCS: send from a verified brand agent; phones without RCS need an SMS fallback, so keep a short plain-text version ready.
Promotional sending hours differ by country, and some regulators also set Ramadan hours.Sender ID rules by countryPlan the send time
Variations
Alternative versions of the same message, following the same channel rules.
Room not ready yet
Welcome to [Hotel], [Name]! Your room will be ready by [Time]. In the meantime, leave your luggage with us and relax at [Restaurant].
- Notify me when ready
- Chat with reception
1 SMS segments · GSM-7 · 125 characters
Hotel services menu
Welcome to [Hotel], [Name]! Your room [Room] is ready. Need anything during your stay? Use the options below.
- Housekeeping
- Room service
- Chat with reception
1 SMS segments · GSM-7 · 103 characters
How to use this template
- 1
Copy the text
Copy the message and its suggested replies.
- 2
Build the rich message
Add an image, card or carousel and the suggestions in the RCS card builder.
- 3
Prepare the SMS fallback
Keep a plain-text version for phones without RCS, with the same opt-out where needed.
- 4
Send from a verified agent
Send through a verified RCS brand agent, with automatic fallback to SMS.
Questions about this template
What happens if the recipient's phone has no RCS?
The message falls back to SMS. Sent as plain text, this template is 1 SMS segment(s) in GSM-7, without the suggested replies.
Is this promotional or transactional RCS?
Transactional. It relates to something the customer already has, such as an order, booking or account.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.