Invited team member
Welcome to {{1}}, {{2}}! {{3}} has invited you to the {{4}} workspace. Open it below to get started, and reply here if you need any help.
10:24
- Open my workspace
137 / 1,024 characters
WhatsAppUtilitySaaS and apps · Welcome
SaaS workspace welcome WhatsApp template (utility)
Send it right after sign-up or when a new workspace is provisioned. It confirms the account is ready and opens a support channel where users can ask for help while they get started.
Preview
Your brand
Welcome to {{1}}, {{2}}! Your workspace is ready. Reply here at any time if you need help getting started; our support team is available 24/7.
10:24
- Open my workspace
Variables are highlighted. Replace them with your own values before sending.
Welcome to {{1}}, {{2}}! Your workspace is ready. Reply here at any time if you need help getting started; our support team is available 24/7.
Buttons: Open my workspace
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
{{1}} | Product or app name | Planly |
{{2}} | User's first name | Sophie |
Category and compliance notes
Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.
Variations
Alternative versions of the same message, following the same channel rules.
With setup checklist
Welcome to {{1}}, {{2}}! Your workspace is ready. Three steps to get going: invite your team, connect your calendar and create your first project.
10:24
- Open my workspace
- Invite my team
146 / 1,024 characters
With onboarding call
Welcome to {{1}}, {{2}}! Your workspace is ready. Would you like a short setup call with our onboarding team?
10:24
- Open my workspace
- Book a setup call
109 / 1,024 characters
How to use this template
- 1
Copy the template
Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
- 2
Add sample values
Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
- 3
Submit it for approval
Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
- 4
Send it
Once approved, send it from your campaigns or trigger it from your systems over the API.
Questions about this template
Which WhatsApp category is this template?
Utility. It confirms or updates a specific order, account or booking. If you add an offer or a promotional link, Meta will recategorise it as marketing.
How long is this WhatsApp template?
The body has 142 characters of the 1,024 WhatsApp allows, with 2 variable(s) and 1 button(s).
Do I need opt-in to send this template?
Yes. WhatsApp requires opt-in before a business starts a conversation, including for utility messages such as order and account updates. Collect it at checkout or sign-up.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.