For parents
How did [Name] settle in during the first week at [School]? Your feedback helps teachers support every student.
- Very well
- Okay
- Needs support
1 SMS segments · GSM-7 · 107 characters
RCSTransactionalEducation · Feedback and NPS
First-week check-in RCS template for students (transactional)
Send it at the end of the first week of term. Tap-to-answer ratings show you quickly which new students are struggling, so tutors can step in before small problems grow.
Preview
Your brand
How was your first week at [School], [Name]? Tell us in 30 seconds and help us make the next one even better.
- Excellent
- Good
- Needs work
Variables are highlighted. Replace them with your own values before sending.
How was your first week at [School], [Name]? Tell us in 30 seconds and help us make the next one even better.
Buttons: Excellent · Good · Needs work
SMS fallback of the same text: 1 segment(s) in GSM-7. GSM-7 fits 160 characters in a single SMS, or 153 per segment when the message is split. Counts treat each [Placeholder] as text of similar length; check the final message once your real values are in.
Variables explained
What to put in each variable, with an example value.
| Variable | What it is | Example |
|---|---|---|
[School] | School or university name, as shown on your RCS agent | Greenfield Academy |
[Name] | Student's first name | Lina |
Category and compliance notes
Transactional RCS: send from a verified brand agent; phones without RCS need an SMS fallback, so keep a short plain-text version ready.
Promotional sending hours differ by country, and some regulators also set Ramadan hours.Sender ID rules by countryPlan the send time
Variations
Alternative versions of the same message, following the same channel rules.
After the first month
You have completed your first month at [School], [Name]! How is it going so far?
- Excellent
- Good
- Needs work
1 SMS segments · GSM-7 · 76 characters
With longer survey
How was your first week at [School], [Name]? Pick a rating or tell us more in a short survey.
- Excellent
- Needs work
- Open survey
1 SMS segments · GSM-7 · 89 characters
How to use this template
- 1
Copy the text
Copy the message and its suggested replies.
- 2
Build the rich message
Add an image, card or carousel and the suggestions in the RCS card builder.
- 3
Prepare the SMS fallback
Keep a plain-text version for phones without RCS, with the same opt-out where needed.
- 4
Send from a verified agent
Send through a verified RCS brand agent, with automatic fallback to SMS.
Questions about this template
What happens if the recipient's phone has no RCS?
The message falls back to SMS. Sent as plain text, this template is 1 SMS segment(s) in GSM-7, without the suggested replies.
Is this promotional or transactional RCS?
Transactional. It relates to something the customer already has, such as an order, booking or account.
Is this template available in other languages?
Yes. It is written natively in English, French, Spanish, German, Arabic, Portuguese, Turkish, and Simplified Chinese, so the Arabic and other versions read as original messages, not translations.