In short
Zapier works with OmniChannels.ai through Webhooks by Zapier, not a dedicated app. A POST or Custom Request action calls our REST API with your Bearer token to send WhatsApp, SMS and other messages, and a Catch Hook trigger receives delivery statuses and inbound messages. Webhooks by Zapier is a premium app, so it needs a paid Zapier plan.
What you can do
Send a WhatsApp template when a new row is added
When a row is added to a spreadsheet or database Zapier watches, send an approved WhatsApp template with the row's values, to contacts who have opted in.
Confirm a booking or form entry by SMS
When a form is submitted or a booking is made in an app Zapier supports, send a confirmation SMS to the number it captured.
Alert the team when a delivery fails
A Catch Hook trigger receives delivery statuses; a filter step passes FAILED and REJECTED events on to a chat message or email for your team.
Record message status in your CRM
Store the message ID from each send on the contact or deal, then update it as delivery statuses arrive, ignoring late or duplicate events.
Route inbound replies to the right person
Inbound messages reach the same Catch Hook, so a Zap can log a reply and notify the owner of the matching contact.
How it connects
To send, add a Webhooks by Zapier action with the POST event, or Custom Request when you need full control of the body. Point it at the channel's send path on https://api.broadnet.me, set the payload type to JSON, map the fields from earlier steps, and add an Authorization header with Bearer and your token. Bulk and most other channel sends take multipart form data, which may need Custom Request, Code by Zapier or a different tool.
To receive, add a Webhooks by Zapier trigger with the Catch Hook event and send its URL to our team or your account admin to configure as the webhook on your account. Payload fields vary by channel, so load the fields from a real event sent to your own number.
- Send: Webhooks by Zapier POST or Custom Request to https://api.broadnet.me
- Authentication: Authorization header with Bearer <token>
- Receive: Catch Hook trigger URL configured on your account
- Webhooks by Zapier is a premium app; check Zapier's current plan details
- Never resend automatically from a status Zap
Set it up
- 1
Request API access
Request test access and receive an API token. Test sends go only to your own verified numbers.
Guide: Quickstart: send your first message - 2
Add a sending action
Add a Webhooks by Zapier action with the POST event, the send URL, JSON payload type, the message fields and an Authorization header.
Guide: Make and Zapier with webhooks - 3
Map fields and store the message ID
Map the number and text from your trigger, and save the returned message ID where you keep the record.
Guide: SMS API - 4
Catch delivery statuses
Create a second Zap with a Catch Hook trigger and send its URL to our team or your account admin.
Guide: Webhooks and delivery statuses - 5
Test with your own number
Send a test message to your verified number, then run the trigger test to load the fields of a real status event.
Vendor documentation
Zapier is a trademark of its owner. OmniChannels.ai is not affiliated with or endorsed by Zapier; this page describes a connection built with Zapier's own MCP, HTTP or webhook features.
