Short answer
Yes, if your number is eligible. Meta's coexistence lets one number run in the WhatsApp Business app and on the Cloud API at once. A Solution Partner or Tech Provider onboards it through Embedded Signup, the app must be version 2.24.17 or higher, and throughput is fixed at 20 messages per second. Group chats and some app features do not carry over.
What syncs and what stops?
| Item | What Meta documents |
|---|---|
| Chat history | Up to 180 days can sync, if the business agrees |
| Group chats | Not synchronised, not supported on the API |
| Broadcast lists | Existing lists become read-only |
| Voice and video calls | Not supported |
| Linked devices | Up to four companion devices |
How is it billed?
Meta states that messages sent from the Business app stay free, while messages sent through the API are billed at Cloud API rates under its pricing documentation. Check Meta's current pricing page.
Coexistence or full migration?
- Coexistence suits small teams that want to start automating without losing the app.
- Full migration suits high volume, many agents in a shared inbox, or features the app cannot provide.
- Eligibility depends on the number and on provider support, so confirm before you plan around it. Ask our team whether your number can onboard this way.