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Sender ID registration in Colombia

What CRC and the operators in Colombia require for SMS sender IDs, how long approval takes, the accepted formats and sending rules, and how OmniChannels.ai registers yours.

Registration
Set by the operators
Typical lead time
5–10 business days
Alphanumeric sender ID
On some networks
Regulator
CRC

Short answer

In Colombia, sender ID requirements are set by the mobile operators (Claro Colombia and Movistar Colombia), with CRC as regulator. Approval typically takes 5–10 business days. Alphanumeric IDs work only on some networks. OmniChannels.ai handles the filing across 3 operators and confirms current rules during onboarding.

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Sender ID rules in Colombia at a glance

RegulatorComisión de Regulación de Comunicaciones (CRC)
Registration requiredSet by the operatorsBroadNet confirms the current requirements during onboarding
Typical lead time5–10 business days
Alphanumeric sender IDOn some networks
Numeric long code / short codeSupported alongside alphanumeric sender IDs
Accepted formatsAlphanumeric (where supported) or numeric long-code / short-code
Promotional sending hoursMon–Fri 07:00–19:00 · Sat 08:00–15:00 local time; not on public holidaysLaw 2300 of 2023 limits advertising SMS to Monday–Friday 07:00–19:00 and Saturday 08:00–15:00, never on Sundays or public holidays. Transactional 24/7.
Opt-inVerifiable opt-in required, with consent records retained per the local data-protection law.
Opt-outSTOP / SAIR keyword honoured network-wide. Opt-out is one-step and applied across the operator.
Operators we reachClaro Colombia, Movistar Colombia and Tigo Colombia
Last reviewed29 September 2026Sources: CRC, Ley 2300 de 2023

From BroadNet's regulatory research, last reviewed 29 September 2026. Rules change: we confirm them for your sender ID and traffic during onboarding.

Official sources: CRC · Ley 2300 de 2023

How to register your sender ID in Colombia through OmniChannels.ai

Sender ID registration fees are passed through at cost. We confirm the documents and the current rules for your traffic during onboarding.

Check your sender ID for Colombia

Need the authorization letter?

Generate a ready-to-sign LOA or NOC for this country in English, Arabic or both. Free, and your details never leave your browser.

Generate your authorization letter

We handle the registration for you — talk to our team

  1. 1

    Choose and check your sender ID

    Pick a sender ID that matches your brand: Latin letters, up to 11 characters. Test it in the free sender ID checker first.

  2. 2

    Send us your company details and use case

    Tell us the legal entity, brand and what each sender ID will send (OTP, transactional or promotional). We confirm which supporting documents are currently needed.

  3. 3

    We file with the operators

    We prepare and submit the application. Current process in Colombia: BroadNet confirms the current requirements during onboarding.

  4. 4

    Approval and test messages

    Approval typically takes 5–10 business days. Once approved we send test messages on Claro Colombia, Movistar Colombia and Tigo Colombia and check the sender ID displays correctly.

  5. 5

    Go live

    Send through the REST API, SMPP or campaigns. Promotional messages go out Mon–Fri 07:00–19:00 · Sat 08:00–15:00 local time; not on public holidays. Opt-out handling is applied to every promotional message.

Common reasons a sender ID is rejected in Colombia

Run your proposed sender ID through the free sender ID checker, preselected for Colombia, before you apply.

Register your sender ID in Colombia

Send us your brand and use case. We file the sender ID for 3 operators, run the test messages and connect it to the same API, SMPP and campaign tools you use for every other market.

Register your sender IDBook a demo

Sender ID in Colombia: questions

Do I need to register a sender ID in Colombia?

Yes, in practice: the mobile operators in Colombia set the sender ID requirements rather than a central registry. BroadNet confirms the current requirements during onboarding.

How long does sender ID registration take in Colombia?

Typically 5–10 business days, depending on the operator and the documents provided. We confirm the current timeline for your sender ID during onboarding.

Can I use an alphanumeric sender ID in Colombia?

Partly. Alphanumeric sender IDs work on some networks in Colombia; elsewhere a numeric long code or short code is used. Accepted formats: Alphanumeric (where supported) or numeric long-code / short-code.

When can I send promotional SMS in Colombia?

Promotional window: Mon–Fri 07:00–19:00 · Sat 08:00–15:00 local time; not on public holidays. Law 2300 of 2023 limits advertising SMS to Monday–Friday 07:00–19:00 and Saturday 08:00–15:00, never on Sundays or public holidays. Transactional 24/7.

What consent and opt-out rules apply in Colombia?

Verifiable opt-in required, with consent records retained per the local data-protection law. STOP / SAIR keyword honoured network-wide. Opt-out is one-step and applied across the operator.

Who regulates SMS sender IDs in Colombia?

Comisión de Regulación de Comunicaciones (CRC), together with the mobile operators (Claro Colombia, Movistar Colombia and Tigo Colombia). Official sources: CRC, Ley 2300 de 2023.

Can I send from a numeric number or short code in Colombia?

Yes. Supported alongside alphanumeric sender IDs. Alphanumeric (where supported) or numeric long-code / short-code.

Related for Colombia

SMS pricing in ColombiaCoverage by countryEstimate your SMS costSend time planner

Sender ID registration in nearby markets

Data: BroadNet regulatory research, reviewed 29 September 2026. URL: https://omnichannels.ai/sender-id/colombia/