---
title: "Hotel arrival welcome RCS template (transactional)"
description: "Welcome guests on arrival with room number, Wi-Fi and breakfast details in one RCS card. Placeholders explained, late checkout button and 3 versions."
canonical: "https://omnichannels.ai/templates/travel-hotel-welcome/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Hotel arrival welcome RCS template (transactional)

Canonical: https://omnichannels.ai/templates/travel-hotel-welcome/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it when the guest checks in or the room becomes ready. Wi-Fi details and breakfast times are the first things guests ask for, so sharing them up front frees your reception team.

- Channel: RCS
- Traffic type: Transactional
- Industry: Travel and hospitality
- Use case: Welcome
- Characters: 137 · Encoding: GSM-7 · SMS segments: 1

```text
Welcome to [Hotel], [Name]! Your room [Room] is ready. Wi-Fi: [Network], password [Password]. Breakfast is served from 6:30 to 10:30 at [Restaurant].
```
Buttons: Late checkout | Chat with reception

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `[Hotel]` | Hotel name | Marina Bay Hotel |
| `[Name]` | Guest's first name | Elena |
| `[Room]` | Room number | 1204 |
| `[Network]` | Wi-Fi network name | MarinaBay_Guest |
| `[Password]` | Wi-Fi password | welcome2026 |
| `[Restaurant]` | Venue where breakfast is served | Azure Restaurant, Level 1 |

## Category and compliance notes

Transactional RCS: send from a verified brand agent; phones without RCS need an SMS fallback, so keep a short plain-text version ready.

## Variations

### Shorter version

```text
Welcome to [Hotel], [Name]! Room [Room] is ready. Wi-Fi: [Network] / [Password].
```
Buttons: Chat with reception

### Room not ready yet

```text
Welcome to [Hotel], [Name]! Your room will be ready by [Time]. In the meantime, leave your luggage with us and relax at [Restaurant].
```
Buttons: Notify me when ready | Chat with reception

### Hotel services menu

```text
Welcome to [Hotel], [Name]! Your room [Room] is ready. Need anything during your stay? Use the options below.
```
Buttons: Housekeeping | Room service | Chat with reception

## How to use this template

1. **Copy the text:** Copy the message and its suggested replies.
2. **Build the rich message:** Add an image, card or carousel and the suggestions in the RCS card builder.
3. **Prepare the SMS fallback:** Keep a plain-text version for phones without RCS, with the same opt-out where needed.
4. **Send from a verified agent:** Send through a verified RCS brand agent, with automatic fallback to SMS.

## Related templates

- [Welcome offer SMS template (promotional)](https://omnichannels.ai/templates/retail-welcome-offer/)
- [New account welcome WhatsApp template for banks (utility)](https://omnichannels.ai/templates/bank-welcome/)
- [New student welcome SMS template (transactional)](https://omnichannels.ai/templates/edu-welcome/)
- [Hotel booking confirmation WhatsApp template (utility)](https://omnichannels.ai/templates/travel-booking-confirmed/)
- [Online check-in open SMS template for airlines (transactional)](https://omnichannels.ai/templates/travel-check-in-open/)
- [Flight delay RCS template (transactional)](https://omnichannels.ai/templates/travel-flight-delay/)

[Browse the template library](https://omnichannels.ai/tools/message-templates/)