---
title: "Scheduled maintenance WhatsApp template (utility)"
description: "Give users advance notice of planned downtime with this WhatsApp utility template: service, date, time and status page button. Variables and 3 variations."
canonical: "https://omnichannels.ai/templates/saas-maintenance/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Scheduled maintenance WhatsApp template (utility)

Canonical: https://omnichannels.ai/templates/saas-maintenance/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it a few days before a planned maintenance window, to admins or users who rely on the service. Advance notice lets teams plan around downtime instead of discovering it mid-task.

- Channel: WhatsApp
- WhatsApp category: Utility
- Industry: SaaS and apps
- Use case: Service outage and delays
- Characters: 151 / 1024

```text
Hello {{1}}, scheduled maintenance for {{2}} will take place on {{3}} at {{4}}. The service may be unavailable for up to 30 minutes during this window.
```
Buttons: View status page

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `{{1}}` | User's or account admin's first name | Ravi |
| `{{2}}` | Product or service affected | Planly |
| `{{3}}` | Maintenance date | Sunday 2 June |
| `{{4}}` | Start time with time zone | 02:00 GST |

## Category and compliance notes

Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.

## Variations

### With duration

```text
Hello {{1}}, {{2}} will be under scheduled maintenance on {{3}} from {{4}} to {{5}}. Please save your work before the window starts.
```
Buttons: View status page

### Maintenance complete

```text
Hello {{1}}, scheduled maintenance for {{2}} is complete and all services are running normally. Thank you for your patience.
```
Buttons: View status page

### Read-only mode

```text
Hello {{1}}, during maintenance on {{2}} at {{3}}, {{4}} will be read-only for about 30 minutes. You can view data but not make changes.
```
Buttons: View status page

## How to use this template

1. **Copy the template:** Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
2. **Add sample values:** Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
3. **Submit it for approval:** Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
4. **Send it:** Once approved, send it from your campaigns or trigger it from your systems over the API.

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[Browse the template library](https://omnichannels.ai/tools/message-templates/)