---
title: "SaaS incident notice SMS template (transactional)"
description: "Alert users to a live incident with this SaaS status SMS: affected feature, start time and status page link. Copy-ready, plus update and resolved versions."
canonical: "https://omnichannels.ai/templates/saas-incident/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# SaaS incident notice SMS template (transactional)

Canonical: https://omnichannels.ai/templates/saas-incident/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it to admins and subscribed users as soon as an incident is confirmed. Acknowledging the issue early, with a status page link, reduces duplicate tickets and builds trust.

- Channel: SMS
- Traffic type: Transactional
- Industry: SaaS and apps
- Use case: Service outage and delays
- Characters: 85 · Encoding: GSM-7 · SMS segments: 1

```text
[App] status: We are investigating an issue affecting [Feature] since [Time]. Updates: [Link]
```

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `[App]` | Product name matching the sender ID | Planly |
| `[Feature]` | Affected feature or region | file uploads in EU |
| `[Time]` | Start time with time zone | 09:40 GST |
| `[Link]` | Status page link | status.planly.io |

## Category and compliance notes

Transactional SMS: it must relate to something the customer did or owns. Keep it free of offers and promotional links, or operators may filter it as promotional traffic and apply quiet hours.

## Variations

### Progress update

```text
[App] status: We have identified the cause of the issue affecting [Feature] and are rolling out a fix. Next update by [Time]: [Link]
```

### Resolved

```text
[App] status: The issue affecting [Feature] has been resolved as of [Time]. Sorry for the disruption. Details: [Link]
```

### Major outage

```text
[App] status: [App] is currently unavailable for some users since [Time]. Our engineers are working on it. Live updates: [Link]
```

## How to use this template

1. **Copy the text:** Copy the message and keep the brand name at the start so the recipient knows who is writing.
2. **Replace the placeholders:** Map each [Placeholder] to a field in your contact list or system, keeping the message short.
3. **Check length and encoding:** Paste the final text into the SMS counter to see the segments you will pay for.
4. **Send from a registered sender ID:** Use a sender ID registered for this traffic type in each destination country.

## Related templates

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- [SaaS workspace welcome WhatsApp template (utility)](https://omnichannels.ai/templates/saas-welcome/)
- [Login code SMS template for SaaS apps (OTP)](https://omnichannels.ai/templates/saas-login-code/)
- [Failed subscription payment WhatsApp template (utility)](https://omnichannels.ai/templates/saas-payment-failed/)

[Browse the template library](https://omnichannels.ai/tools/message-templates/)