---
title: "Order shipped SMS template (transactional)"
description: "Free shipping notification SMS for e-commerce: copy the text, see what goes in each placeholder, check the segment count and pick from 3 alternative versions."
canonical: "https://omnichannels.ai/templates/retail-shipped/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Order shipped SMS template (transactional)

Canonical: https://omnichannels.ai/templates/retail-shipped/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Text customers as soon as the parcel leaves the warehouse, with a tracking link they can tap from the lock screen. It reassures them the order is moving and reduces "where is my order?" tickets.

- Channel: SMS
- Traffic type: Transactional
- Industry: Retail and e-commerce
- Use case: Order, booking and shipping
- Characters: 68 · Encoding: GSM-7 · SMS segments: 1

```text
[Brand]: Hi [Name], your order [Order ID] has shipped. Track it here: [Link]
```

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `[Brand]` | Your store name, matching the sender ID where possible | Lumi Store |
| `[Name]` | Customer's first name | Omar |
| `[Order ID]` | Order number as shown in the customer's account | LS-20931 |
| `[Link]` | Short tracking link; a branded short domain keeps the SMS in fewer segments | lumi.st/t/8Fk2 |

## Category and compliance notes

Transactional SMS: it must relate to something the customer did or owns. Keep it free of offers and promotional links, or operators may filter it as promotional traffic and apply quiet hours.

## Variations

### With courier and ETA

```text
[Brand]: Hi [Name], order [Order ID] has shipped with [Courier] and should arrive by [Date]. Track: [Link]
```

### Partial shipment

```text
[Brand]: Hi [Name], part of your order [Order ID] has shipped. The remaining items will follow in a separate parcel. Track: [Link]
```

### Without a link

```text
[Brand]: Hi [Name], your order [Order ID] has shipped. Your [Courier] tracking number is [Tracking].
```

## How to use this template

1. **Copy the text:** Copy the message and keep the brand name at the start so the recipient knows who is writing.
2. **Replace the placeholders:** Map each [Placeholder] to a field in your contact list or system, keeping the message short.
3. **Check length and encoding:** Paste the final text into the SMS counter to see the segments you will pay for.
4. **Send from a registered sender ID:** Use a sender ID registered for this traffic type in each destination country.

## Related templates

- [Parcel out for delivery SMS template (transactional)](https://omnichannels.ai/templates/logistics-out-for-delivery/)
- [Food order on the way SMS template (transactional)](https://omnichannels.ai/templates/restaurant-on-the-way/)
- [Order confirmation WhatsApp template (utility)](https://omnichannels.ai/templates/retail-order-confirmed/)
- [Login verification code WhatsApp template (authentication)](https://omnichannels.ai/templates/retail-login-code/)
- [Abandoned cart WhatsApp template (marketing)](https://omnichannels.ai/templates/retail-cart-recovery/)
- [Weekend sale SMS template (promotional)](https://omnichannels.ai/templates/retail-weekend-sale/)

[Browse the template library](https://omnichannels.ai/tools/message-templates/)