---
title: "Out for delivery RCS template (transactional)"
description: "RCS out-for-delivery message for retailers with track-driver and change-delivery suggestions, placeholders explained, SMS fallback advice and 3 variations."
canonical: "https://omnichannels.ai/templates/retail-out-for-delivery/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Out for delivery RCS template (transactional)

Canonical: https://omnichannels.ai/templates/retail-out-for-delivery/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it on delivery day once the parcel is on the van. The delivery window and one-tap tracking help customers be home or reachable, which cuts failed first attempts and costly redeliveries.

- Channel: RCS
- Traffic type: Transactional
- Industry: Retail and e-commerce
- Use case: Order, booking and shipping
- Characters: 143 · Encoding: GSM-7 · SMS segments: 1

```text
Your order [Order ID] is out for delivery today and should arrive between [Time window]. Please keep your phone nearby so the driver can reach you.
```
Buttons: Track driver | Change delivery

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `[Order ID]` | Order number the customer will recognise | LS-20931 |
| `[Time window]` | Expected delivery slot, written as a range | 2 PM and 5 PM |

## Category and compliance notes

Transactional RCS: send from a verified brand agent; phones without RCS need an SMS fallback, so keep a short plain-text version ready.

## Variations

### Shorter version

```text
Order [Order ID] arrives today between [Time window]. Track your driver live below.
```
Buttons: Track driver

### With driver details

```text
Your order [Order ID] is on its way with [Driver] and should arrive between [Time window]. Your driver will call when nearby.
```
Buttons: Track driver | Call driver | Change delivery

### Safe place option

```text
Your order [Order ID] arrives today between [Time window]. Will you be out? Tell us where the driver can safely leave it.
```
Buttons: Leave at door | Leave with security | Track driver

## How to use this template

1. **Copy the text:** Copy the message and its suggested replies.
2. **Build the rich message:** Add an image, card or carousel and the suggestions in the RCS card builder.
3. **Prepare the SMS fallback:** Keep a plain-text version for phones without RCS, with the same opt-out where needed.
4. **Send from a verified agent:** Send through a verified RCS brand agent, with automatic fallback to SMS.

## Related templates

- [Return pickup booked RCS template (transactional)](https://omnichannels.ai/templates/logistics-return-pickup/)
- [Order confirmation WhatsApp template (utility)](https://omnichannels.ai/templates/retail-order-confirmed/)
- [Order shipped SMS template (transactional)](https://omnichannels.ai/templates/retail-shipped/)
- [Login verification code WhatsApp template (authentication)](https://omnichannels.ai/templates/retail-login-code/)
- [Abandoned cart WhatsApp template (marketing)](https://omnichannels.ai/templates/retail-cart-recovery/)
- [Weekend sale SMS template (promotional)](https://omnichannels.ai/templates/retail-weekend-sale/)

[Browse the template library](https://omnichannels.ai/tools/message-templates/)