---
title: "Food order received WhatsApp template (utility)"
description: "Confirm food delivery orders on WhatsApp with order number, restaurant and estimated time. Utility template with variables and three alternatives to copy."
canonical: "https://omnichannels.ai/templates/restaurant-order-received/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Food order received WhatsApp template (utility)

Canonical: https://omnichannels.ai/templates/restaurant-order-received/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it the moment the kitchen accepts the order. An instant confirmation with an estimated delivery time reassures hungry customers and stops duplicate orders and calls.

- Channel: WhatsApp
- WhatsApp category: Utility
- Industry: Restaurants and food delivery
- Use case: Order, booking and shipping
- Characters: 123 / 1024

```text
Thanks, {{1}}! Your order {{2}} from {{3}} has been received and is being prepared. Estimated delivery time: {{4}} minutes.
```
Buttons: Track order

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `{{1}}` | Customer's first name | Hannah |
| `{{2}}` | Order number | #5821 |
| `{{3}}` | Restaurant or branch name | Saffron Kitchen, JLT |
| `{{4}}` | Estimated delivery time in minutes, number only | 35 |

## Category and compliance notes

Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.

## Variations

### Pickup order

```text
Thanks, {{1}}! Your order {{2}} from {{3}} has been received. It will be ready for pickup at {{4}}. Show this message at the counter.
```
Buttons: Get directions

### With order total

```text
Thanks, {{1}}! Order {{2}} from {{3}} is confirmed. Total: {{4}}, paid by card. Estimated delivery: {{5}} minutes.
```
Buttons: Track order

### Shorter version

```text
Thanks, {{1}}! Order {{2}} is being prepared at {{3}}. Arriving in about {{4}} minutes.
```
Buttons: Track order

## How to use this template

1. **Copy the template:** Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
2. **Add sample values:** Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
3. **Submit it for approval:** Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
4. **Send it:** Once approved, send it from your campaigns or trigger it from your systems over the API.

## Related templates

- [Order confirmation WhatsApp template (utility)](https://omnichannels.ai/templates/retail-order-confirmed/)
- [Hotel booking confirmation WhatsApp template (utility)](https://omnichannels.ai/templates/travel-booking-confirmed/)
- [Missed delivery reschedule WhatsApp template (utility)](https://omnichannels.ai/templates/logistics-missed-delivery/)
- [Table reservation confirmation SMS template (transactional)](https://omnichannels.ai/templates/restaurant-table-booked/)
- [Same-day restaurant reservation reminder RCS template (transactional)](https://omnichannels.ai/templates/restaurant-tonight/)
- [Dining experience feedback WhatsApp template (marketing)](https://omnichannels.ai/templates/restaurant-feedback/)

[Browse the template library](https://omnichannels.ai/tools/message-templates/)