---
title: "Food order on the way SMS template (transactional)"
description: "SMS telling diners their food is on its way, with rider name, ETA in minutes and tracking link. Copy-ready, variables explained, three short variations."
canonical: "https://omnichannels.ai/templates/restaurant-on-the-way/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Food order on the way SMS template (transactional)

Canonical: https://omnichannels.ai/templates/restaurant-on-the-way/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it when the rider collects the order. Knowing who is coming and roughly when means customers are ready at the door, which keeps food hot and drivers moving.

- Channel: SMS
- Traffic type: Transactional
- Industry: Restaurants and food delivery
- Use case: Order, booking and shipping
- Characters: 100 · Encoding: GSM-7 · SMS segments: 1

```text
[Restaurant]: Your order is on its way! Your rider [Rider] will arrive in about [Minutes] min. Track: [Link]
```

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `[Restaurant]` | Restaurant or brand name matching the sender ID | Saffron Kitchen |
| `[Rider]` | Rider's first name | Imran |
| `[Minutes]` | Estimated minutes to arrival, number only | 15 |
| `[Link]` | Live tracking link | sfk.ae/t/5821 |

## Category and compliance notes

Transactional SMS: it must relate to something the customer did or owns. Keep it free of offers and promotional links, or operators may filter it as promotional traffic and apply quiet hours.

## Variations

### Shorter version

```text
[Restaurant]: Your food is on the way, arriving in [Minutes] min. Track: [Link]
```

### With contactless note

```text
[Restaurant]: [Rider] is bringing your order, ETA [Minutes] min. Want contactless drop-off? Reply LEAVE and we will leave it at your door.
```

### Rider arriving

```text
[Restaurant]: [Rider] is arriving with your order now. Please be ready at the door or reception. Enjoy your meal!
```

## How to use this template

1. **Copy the text:** Copy the message and keep the brand name at the start so the recipient knows who is writing.
2. **Replace the placeholders:** Map each [Placeholder] to a field in your contact list or system, keeping the message short.
3. **Check length and encoding:** Paste the final text into the SMS counter to see the segments you will pay for.
4. **Send from a registered sender ID:** Use a sender ID registered for this traffic type in each destination country.

## Related templates

- [Order shipped SMS template (transactional)](https://omnichannels.ai/templates/retail-shipped/)
- [Parcel out for delivery SMS template (transactional)](https://omnichannels.ai/templates/logistics-out-for-delivery/)
- [Order confirmation WhatsApp template (utility)](https://omnichannels.ai/templates/retail-order-confirmed/)
- [Table reservation confirmation SMS template (transactional)](https://omnichannels.ai/templates/restaurant-table-booked/)
- [Same-day restaurant reservation reminder RCS template (transactional)](https://omnichannels.ai/templates/restaurant-tonight/)
- [Dining experience feedback WhatsApp template (marketing)](https://omnichannels.ai/templates/restaurant-feedback/)

[Browse the template library](https://omnichannels.ai/tools/message-templates/)