---
title: "Dining experience feedback WhatsApp template (marketing)"
description: "Ask diners how their meal was with three quick-reply ratings on WhatsApp. Template text, variables, category notes and variations for restaurants to copy."
canonical: "https://omnichannels.ai/templates/restaurant-feedback/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Dining experience feedback WhatsApp template (marketing)

Canonical: https://omnichannels.ai/templates/restaurant-feedback/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it an hour or two after the visit. One-tap ratings tell you which branches and shifts delight guests, and give you a chance to recover an unhappy diner before they post a review.

- Channel: WhatsApp
- WhatsApp category: Marketing
- Industry: Restaurants and food delivery
- Use case: Feedback and NPS
- Characters: 101 / 1024

```text
Thanks for dining with us, {{1}}. How was your experience at {{2}} today? Your rating helps our team.
```
Buttons: Loved it | It was okay | Not happy | Stop promotions

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `{{1}}` | Guest's first name | Maria |
| `{{2}}` | Restaurant or branch name | Saffron Kitchen, JLT |

## Category and compliance notes

Meta classifies this as a marketing template: it promotes, re-engages or announces. Send it only to people who opted in to hear from you on WhatsApp, keep the opt-out quick reply, and expect it to be billed at the marketing rate and subject to Meta's per-user marketing limits.

## Variations

### Delivery order feedback

```text
Thanks for ordering from {{1}}, {{2}}. How was your food today? Tap below so our kitchen knows what to keep doing.
```
Buttons: Loved it | It was okay | Not happy | Stop promotions

### With review request

```text
Thanks for dining with us, {{1}}. We hope you enjoyed {{2}}. If you did, a short review would mean a lot to our team.
```
Buttons: Leave a review | Not happy | Stop promotions

### Recovery offer if unhappy

```text
Thanks for visiting us, {{1}}. Was everything as it should be at {{2}} today? If not, tell us and our manager will get back to you personally.
```
Buttons: All good | Not happy | Stop promotions

## How to use this template

1. **Copy the template:** Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
2. **Add sample values:** Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
3. **Submit it for approval:** Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
4. **Send it:** Once approved, send it from your campaigns or trigger it from your systems over the API.

## Related templates

- [Post-purchase feedback WhatsApp template (marketing)](https://omnichannels.ai/templates/retail-order-feedback/)
- [Post-stay review request WhatsApp template (marketing)](https://omnichannels.ai/templates/travel-stay-review/)
- [Food order received WhatsApp template (utility)](https://omnichannels.ai/templates/restaurant-order-received/)
- [Food order on the way SMS template (transactional)](https://omnichannels.ai/templates/restaurant-on-the-way/)
- [Table reservation confirmation SMS template (transactional)](https://omnichannels.ai/templates/restaurant-table-booked/)
- [Same-day restaurant reservation reminder RCS template (transactional)](https://omnichannels.ai/templates/restaurant-tonight/)

[Browse the template library](https://omnichannels.ai/tools/message-templates/)