---
title: "Property viewing confirmation WhatsApp template (utility)"
description: "Confirm property viewings on WhatsApp with agent name, time and directions button. Utility template with variables explained and 3 variations for agencies."
canonical: "https://omnichannels.ai/templates/realestate-viewing-confirmed/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Property viewing confirmation WhatsApp template (utility)

Canonical: https://omnichannels.ai/templates/realestate-viewing-confirmed/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it as soon as a viewing is booked. Naming the agent and the meeting point avoids lobby confusion, and the reschedule button keeps last-minute changes in the same chat.

- Channel: WhatsApp
- WhatsApp category: Utility
- Industry: Real estate
- Use case: Appointment reminder
- Characters: 152 / 1024

```text
Hi {{1}}, your viewing of {{2}} is confirmed for {{3}}. Your agent {{4}} will meet you in the building lobby. Reply here if you need to change the time.
```
Buttons: Get directions | Reschedule

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `{{1}}` | Prospect's first name | James |
| `{{2}}` | Property name or short address | 2-bed apartment, Marina Gate 1 |
| `{{3}}` | Viewing date and time | Saturday 18 May at 11:00 |
| `{{4}}` | First name of the agent who will meet them | Nadia |

## Category and compliance notes

Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.

## Variations

### With agent phone

```text
Hi {{1}}, your viewing of {{2}} is confirmed for {{3}}. {{4}} will meet you there and can be reached on {{5}} if you are running late.
```
Buttons: Get directions | Reschedule

### With documents to bring

```text
Hi {{1}}, your viewing of {{2}} is confirmed for {{3}} with {{4}}. Please bring your ID, as building security may ask for it at reception.
```
Buttons: Get directions | Reschedule

### Shorter version

```text
Hi {{1}}, confirmed: viewing of {{2}} on {{3}} with {{4}}. See you in the lobby.
```
Buttons: Get directions | Reschedule

## How to use this template

1. **Copy the template:** Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
2. **Add sample values:** Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
3. **Submit it for approval:** Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
4. **Send it:** Once approved, send it from your campaigns or trigger it from your systems over the API.

## Related templates

- [Appointment reminder WhatsApp template for clinics (utility)](https://omnichannels.ai/templates/health-reminder-whatsapp/)
- [Appointment reminder SMS template for clinics (transactional)](https://omnichannels.ai/templates/health-reminder-sms/)
- [Rent payment reminder SMS template (transactional)](https://omnichannels.ai/templates/realestate-rent-due/)
- [New property listing alert WhatsApp template (marketing)](https://omnichannels.ai/templates/realestate-new-listing/)
- [Still looking property re-engagement SMS template (promotional)](https://omnichannels.ai/templates/realestate-still-looking/)
- [Building water maintenance notice SMS template (transactional)](https://omnichannels.ai/templates/realestate-water-maintenance/)

[Browse the template library](https://omnichannels.ai/tools/message-templates/)