---
title: "Return pickup booked RCS template (transactional)"
description: "RCS message confirming a booked return pickup with date, time window and change or cancel suggestions. Includes variables, variations and a free preview."
canonical: "https://omnichannels.ai/templates/logistics-return-pickup/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Return pickup booked RCS template (transactional)

Canonical: https://omnichannels.ai/templates/logistics-return-pickup/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Confirm a return collection as soon as the customer books it, and remind them to pack the item and print the label so the courier does not leave empty-handed.

- Channel: RCS
- Traffic type: Transactional
- Industry: Logistics and delivery
- Use case: Order, booking and shipping
- Characters: 107 · Encoding: GSM-7 · SMS segments: 1

```text
Your return pickup is booked for [Date], [Time window]. Please have the item packed and the return label ready.
```
Buttons: Change time | Cancel pickup

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `[Date]` | Pickup date written the way your customers read dates | Tuesday 14 May |
| `[Time window]` | Collection slot booked by the customer | 9am-1pm |

## Category and compliance notes

Transactional RCS: send from a verified brand agent; phones without RCS need an SMS fallback, so keep a short plain-text version ready.

## Variations

### With order reference

```text
Your return pickup for order [Order ID] is booked for [Date], [Time window]. Please pack the item in its original packaging and attach the return label.
```
Buttons: Change time | Cancel pickup

### Day-before reminder

```text
Reminder: our courier will collect your return tomorrow, [Date], between [Time window]. Please have the parcel packed and labelled at the door.
```
Buttons: Change time | Cancel pickup

### No label needed

```text
Your return pickup is booked for [Date], [Time window]. No printer needed: the courier will bring the return label. Just pack the item securely.
```
Buttons: Change time | Cancel pickup | Return policy

## How to use this template

1. **Copy the text:** Copy the message and its suggested replies.
2. **Build the rich message:** Add an image, card or carousel and the suggestions in the RCS card builder.
3. **Prepare the SMS fallback:** Keep a plain-text version for phones without RCS, with the same opt-out where needed.
4. **Send from a verified agent:** Send through a verified RCS brand agent, with automatic fallback to SMS.

## Related templates

- [Out for delivery RCS template (transactional)](https://omnichannels.ai/templates/retail-out-for-delivery/)
- [Order confirmation WhatsApp template (utility)](https://omnichannels.ai/templates/retail-order-confirmed/)
- [Order shipped SMS template (transactional)](https://omnichannels.ai/templates/retail-shipped/)
- [Cash on delivery payment WhatsApp template (utility)](https://omnichannels.ai/templates/logistics-cod-payment/)
- [Delivery confirmation code SMS template (OTP)](https://omnichannels.ai/templates/logistics-delivery-code/)
- [Business shipping account welcome WhatsApp template (utility)](https://omnichannels.ai/templates/logistics-welcome/)

[Browse the template library](https://omnichannels.ai/tools/message-templates/)