---
title: "Delivery rating SMS template (transactional)"
description: "Post-delivery SMS asking customers to rate the courier from 1 to 5. Copy-ready, GSM-7 friendly text with variables explained and two-way reply variations."
canonical: "https://omnichannels.ai/templates/logistics-rating/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Delivery rating SMS template (transactional)

Canonical: https://omnichannels.ai/templates/logistics-rating/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it shortly after the parcel is marked delivered, while the experience is fresh. Ratings per route and driver show where delivery quality slips before complaints pile up.

- Channel: SMS
- Traffic type: Transactional
- Industry: Logistics and delivery
- Use case: Feedback and NPS
- Characters: 88 · Encoding: GSM-7 · SMS segments: 1

```text
[Courier]: Your parcel has been delivered. How was the delivery? Rate us from 1 to 5: [Link]
```

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `[Courier]` | Courier or brand name matching the sender ID | SwiftPost |
| `[Link]` | Short link to a one-question rating page | swft.ps/r/4829 |

## Category and compliance notes

Transactional SMS: it must relate to something the customer did or owns. Keep it free of offers and promotional links, or operators may filter it as promotional traffic and apply quiet hours.

## Variations

### Reply with a number

```text
[Courier]: Your parcel has been delivered. How was it? Reply with a number from 1 (poor) to 5 (excellent).
```

### With driver name

```text
[Courier]: [Driver] delivered your parcel today. How did it go? Rate the delivery from 1 to 5: [Link]
```

### With issue reporting

```text
[Courier]: Your parcel [Tracking] was delivered. Rate us from 1 to 5: [Link] Something wrong with the parcel? Tell us at the same link.
```

## How to use this template

1. **Copy the text:** Copy the message and keep the brand name at the start so the recipient knows who is writing.
2. **Replace the placeholders:** Map each [Placeholder] to a field in your contact list or system, keeping the message short.
3. **Check length and encoding:** Paste the final text into the SMS counter to see the segments you will pay for.
4. **Send from a registered sender ID:** Use a sender ID registered for this traffic type in each destination country.

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- [Parcel out for delivery SMS template (transactional)](https://omnichannels.ai/templates/logistics-out-for-delivery/)
- [Missed delivery reschedule WhatsApp template (utility)](https://omnichannels.ai/templates/logistics-missed-delivery/)
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[Browse the template library](https://omnichannels.ai/tools/message-templates/)