---
title: "Missed delivery reschedule WhatsApp template (utility)"
description: "WhatsApp utility template for a failed delivery attempt, with reschedule and pickup-point buttons, variables explained and alternative wordings to copy."
canonical: "https://omnichannels.ai/templates/logistics-missed-delivery/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Missed delivery reschedule WhatsApp template (utility)

Canonical: https://omnichannels.ai/templates/logistics-missed-delivery/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it straight after a failed delivery attempt so the customer picks a new date or a pickup point in one tap, instead of the parcel going back to the depot or the driver calling again.

- Channel: WhatsApp
- WhatsApp category: Utility
- Industry: Logistics and delivery
- Use case: Order, booking and shipping
- Characters: 137 / 1024

```text
Hi {{1}}, we tried to deliver your parcel {{2}} today but could not reach you. Choose a new delivery date or a nearby pickup point below.
```
Buttons: Reschedule delivery | Pick up instead

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `{{1}}` | Customer's first name | Sarah |
| `{{2}}` | Tracking or shipment number the customer recognises | SP4829301AE |

## Category and compliance notes

Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.

## Variations

### With hold deadline

```text
Hi {{1}}, we could not deliver your parcel {{2}} today. We will hold it for {{3}} days. Choose a new delivery date or a pickup point below.
```
Buttons: Reschedule delivery | Pick up instead

### With attempt time

```text
Hi {{1}}, our driver visited at {{2}} today but could not deliver parcel {{3}}. Please let us know how you would like to receive it.
```
Buttons: Reschedule delivery | Pick up instead | Leave with neighbour

### Final attempt notice

```text
Hi {{1}}, this was the second delivery attempt for parcel {{2}}. If we cannot deliver it by {{3}}, it will be returned to the sender. Please choose an option below.
```
Buttons: Reschedule delivery | Pick up instead

## How to use this template

1. **Copy the template:** Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
2. **Add sample values:** Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
3. **Submit it for approval:** Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
4. **Send it:** Once approved, send it from your campaigns or trigger it from your systems over the API.

## Related templates

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- [Hotel booking confirmation WhatsApp template (utility)](https://omnichannels.ai/templates/travel-booking-confirmed/)
- [Food order received WhatsApp template (utility)](https://omnichannels.ai/templates/restaurant-order-received/)
- [Cash on delivery payment WhatsApp template (utility)](https://omnichannels.ai/templates/logistics-cod-payment/)
- [Delivery confirmation code SMS template (OTP)](https://omnichannels.ai/templates/logistics-delivery-code/)
- [Business shipping account welcome WhatsApp template (utility)](https://omnichannels.ai/templates/logistics-welcome/)

[Browse the template library](https://omnichannels.ai/tools/message-templates/)