---
title: "Cash on delivery payment WhatsApp template (utility)"
description: "Copy this COD WhatsApp template to let customers prepay their parcel online before delivery. Variables explained, utility category notes, 3 variations."
canonical: "https://omnichannels.ai/templates/logistics-cod-payment/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Cash on delivery payment WhatsApp template (utility)

Canonical: https://omnichannels.ai/templates/logistics-cod-payment/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it the day before a cash-on-delivery parcel goes out. Offering online payment shortens the handover at the door, reduces cash handling for drivers and lowers refusals on delivery.

- Channel: WhatsApp
- WhatsApp category: Utility
- Industry: Logistics and delivery
- Use case: Payment reminder
- Characters: 153 / 1024

```text
Hi {{1}}, your parcel {{2}} will arrive tomorrow. The amount due on delivery is {{3}}. To save time, you can pay online now instead of paying the driver.
```
Buttons: Pay online

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `{{1}}` | Customer's first name | Omar |
| `{{2}}` | Tracking or order number | SP4829301AE |
| `{{3}}` | Amount due on delivery, with currency | AED 249.00 |

## Category and compliance notes

Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.

## Variations

### Shorter version

```text
Hi {{1}}, parcel {{2}} arrives tomorrow. Amount due: {{3}}. You can pay online now or pay the driver on delivery.
```
Buttons: Pay online

### With card-on-delivery option

```text
Hi {{1}}, your parcel {{2}} will arrive tomorrow with {{3}} due on delivery. Our driver accepts cash and card, or you can pay online now.
```
Buttons: Pay online | Pay on delivery

### With exact-change note

```text
Hi {{1}}, your parcel {{2}} is due tomorrow and {{3}} is payable on delivery. If paying cash, please have the exact amount ready, as drivers carry limited change.
```
Buttons: Pay online instead

## How to use this template

1. **Copy the template:** Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
2. **Add sample values:** Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
3. **Submit it for approval:** Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
4. **Send it:** Once approved, send it from your campaigns or trigger it from your systems over the API.

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[Browse the template library](https://omnichannels.ai/tools/message-templates/)