---
title: "Post-visit survey SMS template (transactional)"
description: "Measure patient satisfaction with a reply-by-number NPS text after each visit. Copy the SMS, fill in clinic and name, check its length and compare 3 versions."
canonical: "https://omnichannels.ai/templates/health-visit-survey/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Post-visit survey SMS template (transactional)

Canonical: https://omnichannels.ai/templates/health-visit-survey/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it a few hours after the appointment, while the visit is still fresh. Patients reply with a single number, giving you a running Net Promoter Score per clinic without any app or form.

- Channel: SMS
- Traffic type: Transactional
- Industry: Healthcare
- Use case: Feedback and NPS
- Characters: 128 · Encoding: GSM-7 · SMS segments: 1

```text
[Clinic]: Thank you for visiting us today, [Name]. How likely are you to recommend us to a friend? Reply with a number from 0 to 10.
```

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `[Clinic]` | Clinic name or sender ID | Al Noor Clinic |
| `[Name]` | Patient's first name | Fatima |

## Category and compliance notes

Transactional SMS: it must relate to something the customer did or owns. Keep it free of offers and promotional links, or operators may filter it as promotional traffic and apply quiet hours.

## Variations

### With survey link

```text
[Clinic]: Thank you for visiting today, [Name]. Please tell us about your visit in 2 minutes: [Link]
```

### Rate the doctor

```text
[Clinic]: Hi [Name], how would you rate your consultation with [Doctor] today? Reply 1 (poor) to 5 (excellent).
```

### Shorter version

```text
[Clinic]: Thanks for your visit, [Name]. Would you recommend us? Reply 0-10.
```

## How to use this template

1. **Copy the text:** Copy the message and keep the brand name at the start so the recipient knows who is writing.
2. **Replace the placeholders:** Map each [Placeholder] to a field in your contact list or system, keeping the message short.
3. **Check length and encoding:** Paste the final text into the SMS counter to see the segments you will pay for.
4. **Send from a registered sender ID:** Use a sender ID registered for this traffic type in each destination country.

## Related templates

- [Delivery rating SMS template (transactional)](https://omnichannels.ai/templates/logistics-rating/)
- [Customer happiness survey SMS template (transactional)](https://omnichannels.ai/templates/gov-happiness-survey/)
- [NPS survey SMS template for SaaS (transactional)](https://omnichannels.ai/templates/saas-nps/)
- [Appointment reminder SMS template for clinics (transactional)](https://omnichannels.ai/templates/health-reminder-sms/)
- [Appointment reminder WhatsApp template for clinics (utility)](https://omnichannels.ai/templates/health-reminder-whatsapp/)
- [Appointment booked RCS template for clinics (transactional)](https://omnichannels.ai/templates/health-booked-rcs/)

[Browse the template library](https://omnichannels.ai/tools/message-templates/)