---
title: "Power restored WhatsApp template (utility)"
description: "Let customers know power is back after an outage with this WhatsApp utility template and its report-a-fault button. Variables explained, 3 variations to copy."
canonical: "https://omnichannels.ai/templates/gov-power-restored/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Power restored WhatsApp template (utility)

Canonical: https://omnichannels.ai/templates/gov-power-restored/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it as soon as supply is back to customers who reported or were affected by the outage. Closing the loop cuts repeat calls, and the fault button catches homes still without power.

- Channel: WhatsApp
- WhatsApp category: Utility
- Industry: Government and utilities
- Use case: Service outage and delays
- Characters: 144 / 1024

```text
Update for {{1}}: power has been restored in {{2}} after the outage reported at {{3}}. If you still have no supply, please report it in our app.
```
Buttons: Report a fault

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `{{1}}` | Customer name or account reference | account 4821 |
| `{{2}}` | Affected area | Al Barsha 2 |
| `{{3}}` | Time the outage was reported | 14:20 |

## Category and compliance notes

Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.

## Variations

### With cause

```text
Update for {{1}}: power in {{2}} was restored at {{3}}. The outage was caused by {{4}}. If your supply is still off, report it below.
```
Buttons: Report a fault

### Partial restoration

```text
Update for {{1}}: power has been partly restored in {{2}}. Our teams expect full supply by {{3}}. Thank you for your patience.
```
Buttons: Report a fault | Outage map

### Shorter version

```text
Good news for {{1}}: power is back in {{2}}. Still no supply at your address? Let us know below.
```
Buttons: Report a fault

## How to use this template

1. **Copy the template:** Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
2. **Add sample values:** Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
3. **Submit it for approval:** Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
4. **Send it:** Once approved, send it from your campaigns or trigger it from your systems over the API.

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[Browse the template library](https://omnichannels.ai/tools/message-templates/)