---
title: "Electricity and water bill WhatsApp template (utility)"
description: "WhatsApp utility template for electricity and water bills with amount, due date, pay and PDF buttons. Variables explained and three variations for utilities."
canonical: "https://omnichannels.ai/templates/gov-bill-whatsapp/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Electricity and water bill WhatsApp template (utility)

Canonical: https://omnichannels.ai/templates/gov-bill-whatsapp/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it when the monthly bill is generated. Customers get the key figures in the chat, can pay straight away and download the PDF without logging in to a portal.

- Channel: WhatsApp
- WhatsApp category: Utility
- Industry: Government and utilities
- Use case: Payment reminder
- Characters: 155 / 1024

```text
Dear {{1}}, your electricity and water bill for {{2}} is ready. Amount due: {{3}}. Due date: {{4}}. Pay in the app, or tap below to get your bill as a PDF.
```
Buttons: Pay bill | Get PDF

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `{{1}}` | Customer's name as on the account | Mr Hassan |
| `{{2}}` | Billing period | May 2026 |
| `{{3}}` | Amount due with currency | AED 612.40 |
| `{{4}}` | Due date | 15 June 2026 |

## Category and compliance notes

Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.

## Variations

### With account number

```text
Dear {{1}}, your bill for account {{2}} ({{3}}) is ready. Amount due: {{4}}. Due date: {{5}}. Tap below to pay or download it.
```
Buttons: Pay bill | Get PDF

### Overdue reminder

```text
Dear {{1}}, your electricity and water bill of {{2}} was due on {{3}} and is still unpaid. Please pay as soon as possible to avoid service interruption.
```
Buttons: Pay bill | Contact us

### Payment received

```text
Dear {{1}}, thank you. We have received your payment of {{2}} for your {{3}} bill. Your receipt is available below.
```
Buttons: Get receipt

## How to use this template

1. **Copy the template:** Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
2. **Add sample values:** Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
3. **Submit it for approval:** Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
4. **Send it:** Once approved, send it from your campaigns or trigger it from your systems over the API.

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