---
title: "Application received WhatsApp template (utility)"
description: "Acknowledge permit, licence or service applications on WhatsApp with reference number and a tracking button. Utility template, variables and 3 variations."
canonical: "https://omnichannels.ai/templates/gov-application-received/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Application received WhatsApp template (utility)

Canonical: https://omnichannels.ai/templates/gov-application-received/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

Send it as soon as an application is submitted. An instant acknowledgement with the reference number reassures applicants and reduces “did you get my application?” enquiries.

- Channel: WhatsApp
- WhatsApp category: Utility
- Industry: Government and utilities
- Use case: Account and status alert
- Characters: 132 / 1024

```text
Dear {{1}}, your application {{2}} for {{3}} has been received and is under review. We will notify you here when its status changes.
```
Buttons: Track application

## Variables explained

| Variable | What it is | Example |
|---|---|---|
| `{{1}}` | Applicant's name | Ms Al Mansoori |
| `{{2}}` | Application reference number | APP-2026-048213 |
| `{{3}}` | Service or permit applied for | a building permit renewal |

## Category and compliance notes

Meta classifies this as a utility template: it is triggered by a specific transaction, account event or booking the customer already has. Keep it free of offers, discounts and promotional links; any promotional line makes Meta recategorise it as marketing.

## Variations

### With processing time

```text
Dear {{1}}, your application {{2}} for {{3}} has been received. Processing usually takes {{4}} working days. We will update you here.
```
Buttons: Track application

### Documents missing

```text
Dear {{1}}, your application {{2}} needs one more document before we can continue: {{3}}. Please upload it within {{4}} days.
```
Buttons: Upload document

### Application approved

```text
Dear {{1}}, your application {{2}} for {{3}} has been approved. You can download your certificate from the app.
```
Buttons: Download certificate

## How to use this template

1. **Copy the template:** Copy the body, footer and buttons exactly as shown, including the {{1}} variables.
2. **Add sample values:** Meta asks for a sample value for every variable when you submit, so use the examples in the table above.
3. **Submit it for approval:** Create it in WhatsApp Manager or through the API under the category shown, in the language you send in.
4. **Send it:** Once approved, send it from your campaigns or trigger it from your systems over the API.

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[Browse the template library](https://omnichannels.ai/tools/message-templates/)