---
title: "Manage messaging, campaigns and customer conversations in one platform"
description: "Run WhatsApp, SMS, RCS, voice, Messenger, Instagram, Telegram, email and push from one workspace, with campaigns, a shared inbox, chatbots and AI agents."
canonical: "https://omnichannels.ai/platform/"
language: "en"
updated: "2026-10-10"
publisher: "BroadNet Technologies"
brand: "OmniChannels.ai"
---

# Manage messaging, campaigns and customer conversations in one platform

Canonical: https://omnichannels.ai/platform/
Language: en
Publisher: OmniChannels.ai by BroadNet Technologies

OmniChannels.ai brings your business messaging channels into one workspace, so marketing sends campaigns, support answers in one inbox, bots handle routine questions and every team reads the same delivery data.

**Short answer:** OmniChannels.ai is an omnichannel messaging platform from BroadNet Technologies. Teams use WhatsApp Business API, SMS, RCS, voice, Facebook Messenger, Instagram, Telegram, email and push notifications from one workspace. They send campaigns, answer customers in a shared inbox with one thread per customer, run chatbots and AI agents with human handover, and set channel fallback such as WhatsApp, then RCS, then SMS. Developers use a REST API, webhooks, SMPP and an MCP server.

## What the OmniChannels.ai platform includes

- **Nine channels in one account:** WhatsApp Business API, SMS, RCS, voice, Facebook Messenger, Instagram, Telegram, email and push notifications, managed from the same workspace.
- **Campaigns in four sending modes:** Quick send, bulk, personalised and auto-schedule on every channel, with Excel or CSV upload, preview and duplicate filtering.
- **Omni Inbox with one thread per customer:** Replies from every conversational channel arrive in one thread per customer, with agent assignment, tagging, media, templates and attachments.
- **Chatbots and AI agents:** Flow chatbots for routine questions and AI agents powered by BroadNet AI that answer in English and Arabic and hand over to a person.
- **Channel fallback:** Send on one channel and fall back to the next, for example WhatsApp, then RCS, then SMS, with the order set per use case.
- **WhatsApp templates and RCS rich cards:** Build WhatsApp templates with variables, media and buttons and track Meta's approval, or send RCS cards, carousels and suggested replies.
- **Delivery reports you can export:** Summary and advanced reports with filters and CSV export, plus delivery statuses normalised into one webhook format.
- **API, webhooks, SMPP and MCP:** A REST API with an OpenAPI spec and TypeScript SDK, delivery webhooks, SMPP 3.4 over TLS and an MCP server for AI agents.
- **Prepaid wallet billing:** Top up a wallet and pay for message usage from it, with platform fees and channel charges shown as separate items.
- **Arabic and English throughout:** Write campaigns, templates, bot flows and replies in Arabic with right-to-left previews, or in English, in an Arabic or English interface.

## Which channels and modules are available today?

| Item | Details |
|---|---|
| WhatsApp Business API | BroadNet is an official Meta Business Solution Provider. Embedded Signup, templates, Flows, catalogs, campaigns, OTP and inbox replies. |
| SMS | Two-way SMS, sender IDs, bulk and Unicode sending over BroadNet's direct operator connectivity, plus HLR lookup and SMPP. |
| RCS business messaging | Verified branded sender, rich cards, carousels and suggested replies, with automatic SMS fallback. BroadNet is a Google RBM partner. |
| Voice | Voice OTP, IVR, outbound calls, text-to-speech and AI voice agents, provisioned with your account team. |
| Facebook Messenger | Page connection through Meta, replies in the inbox, and bulk, personalised and scheduled sends within Meta's rules. |
| Instagram | DMs in the inbox and API sending to people who have messaged your business. |
| Telegram, email and push | Telegram campaigns and replies, email over SMTP/IMAP, API or web tool, and push notifications. |
| Chatbots and AI agents | Flow bots and BroadNet AI agents with English and Arabic understanding and handover to a person. |
| Channel fallback | Fallback order configured per use case, such as WhatsApp, then RCS, then SMS. |
| APIs, webhooks, SMPP and MCP | Bearer-token REST API, delivery webhooks, SMPP binds provisioned per account and an MCP server. Test access goes to your own verified numbers. |
| White-label for resellers | Branded console, billing and reports, with multi-tenant sub-accounts and every channel above. |

## How a team gets started on the platform

1. **Discovery call:** We map your channels, markets, expected volumes and who on your team sends, replies, builds bots and reports.
2. **Connect your accounts:** Link WhatsApp through Embedded Signup, connect your Facebook Page, Instagram and Telegram accounts and email sender, and register SMS sender IDs and your RCS brand.
3. **Prepare templates, bots and contacts:** Build the first templates and bot flows, submit WhatsApp templates for Meta review and import contacts who opted in.
4. **Add agents and fund the wallet:** Invite the people who will work in the inbox, set up assignment and tags, and top up the prepaid wallet.
5. **Test, then go live:** Send to an internal list, check fallback, delivery receipts and bot handover, then launch to customers.

## Who the platform suits, and where it stops

### A good fit when

- You message customers on two or more channels and want one place to send, reply and report.
- Marketing, support and engineering need to share templates, contact lists and delivery data.
- You want bots or AI agents to handle routine questions, with people taking over the rest.
- Your customers write in Arabic and English and your team must reply in both.
- You resell messaging and want a white-label platform with every channel.

### Good to know before you start

- There is no instant self-serve signup or free trial; we set up your account with you and run a live demo first.
- Some channels need third-party approval first, such as Meta business verification, RCS brand verification and SMS sender ID registration.
- Voice is provisioned with your account team and is not part of the public REST API.
- Instagram and Telegram only let you message people who contacted your business first.
- AI agents need a well-maintained knowledge base and clear handover rules to give reliable answers.

## Questions about the OmniChannels.ai platform

### What is omnichannel messaging software?

It is software that lets a business send and receive customer messages on several channels from one workspace. In OmniChannels.ai that covers WhatsApp, SMS, RCS, voice, Messenger, Instagram, Telegram, email and push, with shared campaigns, inbox, bots and reports.

### Which channels can I use today?

WhatsApp Business API, SMS, RCS, voice, Facebook Messenger, Instagram, Telegram, email and push notifications are all available. Voice is provisioned with your account team, and some channels need verification by Meta, Google or local regulators first.

### Does the platform include chatbots and AI?

Yes. You can run flow chatbots for menus, keywords and lookups, and AI agents powered by BroadNet AI that understand English and Arabic, use your knowledge base and tools, and hand over to a person in the inbox.

### What happens if a message cannot be delivered on WhatsApp?

You can set a fallback order per use case, for example WhatsApp first, then RCS, then SMS. Delivery statuses from every channel are normalised into one webhook format for your systems.

### How do I pay for messages?

Message usage is paid from a prepaid wallet that you top up. Platform fees, channel charges and Meta's WhatsApp charges are shown as separate items so you can see what each part costs.

### Can I connect the platform to my own systems?

Yes. There is a REST API with an OpenAPI spec and TypeScript SDK, delivery webhooks, SMPP 3.4 for high volume and an MCP server for AI agents. Test access sends to your own verified numbers.

### Who is behind OmniChannels.ai?

OmniChannels.ai is a product of BroadNet Technologies, a telecom messaging company headquartered in Dubai and in business since 2003, with direct connections to more than 1,000 operators and aggregators.

Updated: 2026-10-10