--- title: "Zapier + OmniChannels.ai: send messages and react to statuses in Zaps" description: "Send WhatsApp and SMS from Zaps with a Webhooks by Zapier POST to the OmniChannels.ai API, and start Zaps from delivery statuses with a Catch Hook trigger." canonical: "https://omnichannels.ai/integrations/zapier/" language: "en" updated: "2026-10-10" publisher: "BroadNet Technologies" brand: "OmniChannels.ai" --- # Zapier + OmniChannels.ai: send messages and react to statuses in Zaps Canonical: https://omnichannels.ai/integrations/zapier/ Language: en Publisher: OmniChannels.ai by BroadNet Technologies **In short:** Zapier works with OmniChannels.ai through Webhooks by Zapier, not a dedicated app. A POST or Custom Request action calls our REST API with your Bearer token to send WhatsApp, SMS and other messages, and a Catch Hook trigger receives delivery statuses and inbound messages. Webhooks by Zapier is a premium app, so it needs a paid Zapier plan. Connect via API & webhooks ## What you can do ### Send a WhatsApp template when a new row is added When a row is added to a spreadsheet or database Zapier watches, send an approved WhatsApp template with the row's values, to contacts who have opted in. ### Confirm a booking or form entry by SMS When a form is submitted or a booking is made in an app Zapier supports, send a confirmation SMS to the number it captured. ### Alert the team when a delivery fails A Catch Hook trigger receives delivery statuses; a filter step passes FAILED and REJECTED events on to a chat message or email for your team. ### Record message status in your CRM Store the message ID from each send on the contact or deal, then update it as delivery statuses arrive, ignoring late or duplicate events. ### Route inbound replies to the right person Inbound messages reach the same Catch Hook, so a Zap can log a reply and notify the owner of the matching contact. ## How it connects To send, add a Webhooks by Zapier action with the POST event, or Custom Request when you need full control of the body. Point it at the channel's send path on https://api.broadnet.me, set the payload type to JSON, map the fields from earlier steps, and add an Authorization header with Bearer and your token. Bulk and most other channel sends take multipart form data, which may need Custom Request, Code by Zapier or a different tool. To receive, add a Webhooks by Zapier trigger with the Catch Hook event and send its URL to our team or your account admin to configure as the webhook on your account. Payload fields vary by channel, so load the fields from a real event sent to your own number. - Send: Webhooks by Zapier POST or Custom Request to https://api.broadnet.me - Authentication: Authorization header with Bearer - Receive: Catch Hook trigger URL configured on your account - Webhooks by Zapier is a premium app; check Zapier's current plan details - Never resend automatically from a status Zap ## Set it up 1. **Request API access:** Request test access and receive an API token. Test sends go only to your own verified numbers. (Guide: https://omnichannels.ai/developers/quickstart/) 2. **Add a sending action:** Add a Webhooks by Zapier action with the POST event, the send URL, JSON payload type, the message fields and an Authorization header. (Guide: https://omnichannels.ai/developers/zapier-make-webhooks/) 3. **Map fields and store the message ID:** Map the number and text from your trigger, and save the returned message ID where you keep the record. (Guide: https://omnichannels.ai/developers/sms/) 4. **Catch delivery statuses:** Create a second Zap with a Catch Hook trigger and send its URL to our team or your account admin. (Guide: https://omnichannels.ai/developers/webhooks/) 5. **Test with your own number:** Send a test message to your verified number, then run the trigger test to load the fields of a real status event. ## Example workflow Your app in Zapier (A new row, form entry, booking or CRM change) → Webhooks by Zapier action (POST to the REST API with your Bearer token) → OmniChannels.ai API (Sends the message and returns a message ID) → Customer's phone (WhatsApp or SMS message delivered) → Catch Hook trigger (Delivery statuses and inbound messages start a Zap) ## Questions ### Is there an OmniChannels.ai app in Zapier? No. Zaps call the REST API through Webhooks by Zapier and receive events through its Catch Hook trigger, using your API token in a header. ### Which Zapier plan do I need? Webhooks by Zapier is a premium app and is not available on Zapier's Free plan. Check Zapier's current plan details for task limits as well. ### Can Zapier send WhatsApp templates? Yes, through the same POST action using the WhatsApp send path and fields from our API documentation. Business-initiated messages outside the 24-hour service window need an approved template and an opted-in recipient. ### Can Zapier handle every delivery status at high volume? Each status event uses Zapier tasks and is subject to its plan limits. For high volumes, receive webhooks on your own endpoint and pass a summary to Zapier. ## Developer guides - https://omnichannels.ai/developers/zapier-make-webhooks/ - https://omnichannels.ai/developers/webhooks/ - https://omnichannels.ai/developers/whatsapp/ - https://omnichannels.ai/developers/openapi/ ## Vendor documentation - [Trigger Zaps from webhooks — Zapier Help Center](https://help.zapier.com/hc/en-us/articles/8496288690317-Trigger-Zaps-from-webhooks) ## Related integrations - https://omnichannels.ai/integrations/make/ - https://omnichannels.ai/integrations/n8n/ - https://omnichannels.ai/integrations/power-automate/ - https://omnichannels.ai/integrations/google-sheets/ Zapier is a trademark of its owner. OmniChannels.ai is not affiliated with or endorsed by Zapier; this page describes a connection built with Zapier's own MCP, HTTP or webhook features. Updated: 2026-10-10