--- title: "Salla + OmniChannels.ai: Arabic order updates on WhatsApp and SMS" description: "Send Arabic WhatsApp and SMS order confirmations, shipping updates and COD checks from your Salla store through webhooks, an automation tool and our API." canonical: "https://omnichannels.ai/integrations/salla/" language: "en" updated: "2026-10-10" publisher: "BroadNet Technologies" brand: "OmniChannels.ai" --- # Salla + OmniChannels.ai: Arabic order updates on WhatsApp and SMS Canonical: https://omnichannels.ai/integrations/salla/ Language: en Publisher: OmniChannels.ai by BroadNet Technologies **In short:** Salla stores can trigger Arabic WhatsApp, SMS and RCS messages through OmniChannels.ai for order confirmations, shipping updates, COD checks and abandoned cart reminders. Store events reach you as webhooks through an app registered in the Salla Partners portal, sent to n8n, Make, Zapier or your own code, which then calls our REST API. There is no Salla app from us to install. Connect via API & webhooks · Connect via MCP ## What you can do ### Arabic order confirmation When an order is created, send an approved Arabic WhatsApp template with the order number and total, or an SMS from your registered sender ID. ### Shipping and delivery updates When the order status changes to shipped or delivered, send the tracking link and expected delivery date on WhatsApp. ### Cash-on-delivery confirmation Ask COD customers on WhatsApp to confirm before dispatch. Their reply arrives on your webhook, and your automation updates the order to reduce failed deliveries. ### Abandoned cart reminder Where Salla reports abandoned carts to your app, remind customers who opted in to marketing, using an approved Arabic WhatsApp marketing template. ### OTP and review requests Your own code can send a one-time code by SMS or WhatsApp, and a follow-up after delivery can ask for a product review. ### Ask an AI assistant An assistant connected to both our MCP server and your Salla store, through a connector of its own, can find the orders and send the updates after you approve. > Try asking: "Send a WhatsApp order update in Arabic to customers whose orders shipped today." ## How it connects Salla delivers store events, such as new orders and status changes, as webhooks to apps that merchants install. You create an app in the Salla Partners portal, often a private app for your own store, choose the events and set the webhook URL. The available events and app types change over time, so check Salla's current developer documentation. Our API does not accept Salla's payload as it is. Point the webhook at n8n, Make, Zapier or a small endpoint of your own, which reads the phone number and order fields and calls our REST API with your token: JSON for a single SMS, multipart/form-data for WhatsApp templates. Delivery statuses and customer replies come back to the one webhook URL configured on your OmniChannels.ai account. - Events come through an app in the Salla Partners portal - Route them through n8n, Make, Zapier or your own code to our API - Approved Arabic and English WhatsApp templates; opt-in for marketing - SMS sender IDs for Saudi Arabia must be registered before use - Statuses and replies arrive on your account's webhook URL ## Set it up 1. **Request API access:** Request test access and receive an API token. Test sends go only to your own verified numbers. (Guide: https://omnichannels.ai/developers/quickstart/) 2. **Prepare templates and sender IDs:** Get Arabic and English WhatsApp templates approved, and register an SMS sender ID for Saudi Arabia, where promotional messages follow stricter rules than transactional ones. (Guide: https://omnichannels.ai/developers/whatsapp/) 3. **Create the receiving step:** Create a webhook trigger in n8n or Make, a Catch Hook in Zapier, or an endpoint in your own code, and copy its URL. (Guide: https://omnichannels.ai/developers/zapier-make-webhooks/) 4. **Register a Salla app:** In the Salla Partners portal, create an app, subscribe it to the order events you need, set the webhook URL and install it on your store. 5. **Call the API:** Map the customer's phone, for example 966500000000, and the order fields, and send the request with your token in the Authorization header. (Guide: https://omnichannels.ai/developers/sms/) 6. **Track delivery and replies:** Have your team or account admin set your webhook URL, then test with an order placed on your own verified number. (Guide: https://omnichannels.ai/developers/webhooks/) ## Example workflow Salla store event (Order created or status updated, via your app) → n8n, Make, Zapier or code (Maps order fields and calls the API) → OmniChannels.ai API (Sends the Arabic template or SMS) → Customer's phone (WhatsApp, SMS or RCS order update) → Status and replies (Delivery status and COD answers go to your webhook) ## Questions ### Is there an official OmniChannels.ai app on the Salla App Store? No. You use Salla's own developer features: an app you register in the Salla Partners portal receives store webhooks, and an automation tool or your own code calls our API. ### Can I send messages in Arabic? Yes. Submit Arabic WhatsApp templates for approval and send them with the ar language code. SMS supports Arabic text, which uses more characters per message part than English. ### What do I need for SMS to Saudi numbers? A sender ID registered and approved for Saudi Arabia. Promotional SMS follows stricter rules than transactional messages such as order updates, so confirm the current rules for your use case with our team during onboarding. ### How do COD confirmations work? You send an approved WhatsApp template asking the customer to confirm. Their reply arrives as an inbound message on your account's webhook, and your automation updates the order through Salla's API. ## Developer guides - https://omnichannels.ai/developers/quickstart/ - https://omnichannels.ai/developers/whatsapp/ - https://omnichannels.ai/developers/webhooks/ - https://omnichannels.ai/developers/zapier-make-webhooks/ ## Vendor documentation - [Salla developer documentation](https://docs.salla.dev/) ## Related integrations - https://omnichannels.ai/integrations/zid/ - https://omnichannels.ai/integrations/shopify/ - https://omnichannels.ai/integrations/foodics/ - https://omnichannels.ai/integrations/n8n/ Salla is a trademark of its owner. OmniChannels.ai is not affiliated with or endorsed by Salla; this page describes a connection built with Salla's own MCP, HTTP or webhook features. Updated: 2026-10-10