--- title: "Claude + OmniChannels.ai: send and track messages from Claude" description: "Connect Claude to OmniChannels.ai through our MCP server so it can send WhatsApp, SMS and RCS messages, use approved templates and read delivery reports." canonical: "https://omnichannels.ai/integrations/claude/" language: "en" updated: "2026-10-10" publisher: "BroadNet Technologies" brand: "OmniChannels.ai" --- # Claude + OmniChannels.ai: send and track messages from Claude Canonical: https://omnichannels.ai/integrations/claude/ Language: en Publisher: OmniChannels.ai by BroadNet Technologies **In short:** Claude connects to OmniChannels.ai through our remote MCP server at https://mcp.broadnet.me/mcp. Once connected with your API token, Claude can send WhatsApp, SMS, RCS and other messages, list and send approved WhatsApp templates, and read delivery reports, asking you to confirm before anything is sent. There is no marketplace app to install: you use Claude's own support for remote MCP servers. Connect via MCP · Connect via API & webhooks ## What you can do ### Send a one-off customer update Ask Claude in plain language and approve the send tool call it proposes. > Try asking: "Send a WhatsApp message to 971500000000 saying their order has shipped and will arrive tomorrow." ### Pick and fill the right template Claude lists your approved WhatsApp templates, picks the one that fits, and fills its variables. > Try asking: "List my approved Arabic WhatsApp templates and send order_update to 966500000000 with order number INV-400." ### Investigate delivery problems Read tools let Claude look up delivery reports and summarise why messages failed. > Try asking: "How many messages in yesterday's statements campaign failed, and what were the most common reasons?" ### Draft before you send Claude drafts SMS, WhatsApp or RCS copy and checks length and tone, and sends only after you approve. > Try asking: "Draft an RCS card for our autumn launch in English and Arabic and show it to me before sending anything." ### Combine with your other tools When Claude is also connected to your store, CRM or spreadsheet through their own connectors, it can pull the recipient list there and send through OmniChannels.ai. > Try asking: "Send a WhatsApp order update to customers whose orders shipped today." ## How it connects OmniChannels.ai runs a remote MCP server over Streamable HTTP. Each request carries your API token in an Authorization: Bearer header, and every tool acts with the permissions, sender IDs and balance of that token, exactly as your own code would. How you add a remote MCP server depends on where you use Claude. Claude Code adds it with one command; the Claude API can attach it to a request through its MCP connector; desktop and web apps add remote servers through their connector settings where your plan supports custom headers, or through a local bridge that forwards the header. Check Claude's current documentation for your plan. - Endpoint: https://mcp.broadnet.me/mcp (Streamable HTTP) - Authentication: Authorization: Bearer ; use a temporary key while testing - Tools: send on each channel, list and send WhatsApp templates, read delivery reports - Without MCP, Claude can still write code against our REST API and OpenAPI spec ## Set it up 1. **Request API access:** Request test access and receive an API token. Test sends go only to your own verified numbers. 2. **Get an MCP key:** In the admin portal open Integrations, then MCP Integration, and copy a temporary key and the client configuration. (Guide: https://omnichannels.ai/developers/mcp/) 3. **Add the server to Claude:** Add https://mcp.broadnet.me/mcp as a remote MCP server with the Authorization header, keeping the token in an environment variable or secret. (Guide: https://omnichannels.ai/developers/mcp-claude-code/) 4. **Switch off tools you don't need:** Enable only the tools this assistant needs and keep confirmation on for every tool that sends. 5. **Test with your own number:** Ask Claude to send a test message to your verified number, then check the delivery report. ## Example workflow You ask Claude (A plain-language request, such as an order update) → OmniChannels.ai MCP server (Claude calls a send tool after you approve it) → Customer's phone (WhatsApp, SMS or RCS message delivered) → Delivery report (Claude reads the status back with a read tool) ## Questions ### Is there an official OmniChannels.ai app for Claude? No. Claude connects through its standard support for remote MCP servers, using our public MCP endpoint and your API token. Nothing needs to be installed from a marketplace. ### Can Claude send messages without my approval? Claude clients ask for confirmation before using a tool by default. Keep confirmation on for every send tool, since each send is a real, billed message, and switch off tools the assistant does not need. ### Which channels can Claude send on? The tools cover sending on each channel enabled on your account, for example SMS, WhatsApp, RCS, Telegram, Messenger, Instagram and push. The exact tool list depends on the server version and your account. ### Does Claude get access to my customer data? Claude sees only what the tools return, such as templates and delivery reports, plus anything you paste into the conversation. The token limits it to your account's permissions. ## Developer guides - https://omnichannels.ai/developers/mcp/ - https://omnichannels.ai/developers/mcp-claude-code/ - https://omnichannels.ai/developers/openapi/ - https://omnichannels.ai/developers/quickstart/ ## Vendor documentation - [Model Context Protocol — introduction](https://modelcontextprotocol.io/introduction) - [MCP connector — Claude API documentation](https://docs.anthropic.com/en/docs/agents-and-tools/mcp-connector) ## Related integrations - https://omnichannels.ai/integrations/claude-code/ - https://omnichannels.ai/integrations/chatgpt/ - https://omnichannels.ai/integrations/cursor/ - https://omnichannels.ai/integrations/n8n/ Claude is a trademark of its owner. OmniChannels.ai is not affiliated with or endorsed by Claude; this page describes a connection built with Claude's own MCP, HTTP or webhook features. Updated: 2026-10-10