--- title: "One platform for customer messaging, campaigns and conversations" description: "Omnichannel communication platform and CPaaS: WhatsApp Business API, SMS, RCS, voice, email, Messenger, Instagram, Telegram and push in one unified inbox." canonical: "https://omnichannels.ai/" language: "en" publisher: "BroadNet Technologies" brand: "OmniChannels.ai" --- # One platform for customer messaging, campaigns and conversations Canonical: https://omnichannels.ai/ Language: en Publisher: OmniChannels.ai by BroadNet Technologies Reach customers on WhatsApp, SMS, RCS, voice, Messenger, Instagram, Telegram and email. Run campaigns, answer every conversation from one shared inbox, automate with chatbots and AI agents, and connect it all through one API, on BroadNet's own operator network. ## Every channel your customers use Send, receive and report on all of them from one workspace and one API. Each channel has its own page with what it does best and what to plan for. - **WhatsApp Business API** (Available): Campaigns, notifications, OTP, commerce and two-way support https://omnichannels.ai/channels/whatsapp-business-api/ - **SMS** (Available): OTP, alerts and reach on every mobile phone, over direct operator routes https://omnichannels.ai/channels/sms/ - **RCS** (Available): Branded, verified messages with rich cards and buttons, with SMS fallback https://omnichannels.ai/channels/rcs/ - **Voice** (Available): Voice OTP, IVR, outbound calls and AI voice agents https://omnichannels.ai/channels/voice/ - **Facebook Messenger** (Available): Page conversations, chatbots and opted-in updates https://omnichannels.ai/channels/facebook-messenger/ - **Instagram** (Available): Direct-message support and social selling https://omnichannels.ai/channels/instagram/ - **Telegram** (Available): Broadcasts and conversations with opted-in followers https://omnichannels.ai/channels/telegram/ - **Email** (Available): Campaigns and replies from your own verified sender https://omnichannels.ai/channels/email/ - **Push notifications** (Available): App alerts sent through the same API https://omnichannels.ai/channels/push-notifications/ ## Questions buyers ask us ### Which channels can I use? WhatsApp Business API, SMS, RCS, voice, Facebook Messenger, Instagram, Telegram, email and push notifications. You can use them from the workspace, the API, or both, and set fallbacks between them. ### Is this the official WhatsApp Business API? Yes. BroadNet is an official Meta Business Solution Provider. You connect your own WhatsApp Business account through Meta's sign-up flow, then send Meta-approved templates and reply inside the service window. ### Do you have an API? Yes. One REST API covers every messaging channel, with delivery webhooks, SMPP for high-volume SMS, a TypeScript SDK and an MCP server for AI agents. The documentation is public, and an engineer sets up your test access. ### Can I resell OmniChannels.ai under my own brand? Yes. Resellers get a white-label console on their own domain, sub-accounts for each client, their own retail prices and margin, prepaid or postpaid billing, and a reseller API. ### Do you offer a free trial? We set up test access and a live demo on your use case instead of a self-serve trial, because WhatsApp, RCS and sender IDs need verification before production sending. ### How is pricing structured? Costs are itemised: a platform fee, optional agent seats, and per-message or per-minute charges by channel and country. Meta's WhatsApp charges are shown separately. We send a quote for your volumes. ## Links - https://omnichannels.ai/platform/ - https://omnichannels.ai/pricing/ - https://omnichannels.ai/coverage/ - https://omnichannels.ai/sms-pricing/ - https://omnichannels.ai/whatsapp-pricing/ - https://omnichannels.ai/sender-id/ - https://omnichannels.ai/tools/ - https://omnichannels.ai/glossary/ - https://omnichannels.ai/answers/ - https://omnichannels.ai/developers/ - https://omnichannels.ai/demo/